Customer Support Representative (Phone & Chat) at Smart Apartment Data
Worldwide
<p>Salary: Php 40,000 per month</p><p>Role: (Remote / Full-Time)</p><p>Locations: Philippines</p><p>Schedule: US Central Time</p><p></p><p>We're looking for someone who can build rapport naturally, communicate confidently in English, and make every customer interaction feel easy and professional.</p><p>In this role, you'll help customers use our software platform by troubleshooting issues, answering questions, and guiding them to successful resolutions through phone and live chat.</p><p></p><p>Responsibilities </p><ul><li>Assist customers in using our software platform through phone and live chat, troubleshooting issues and guiding them to successful resolutions.</li><li>Guide customers in using our software platform effectively.</li><li>Answer product and account-related questions with professionalism and empathy. </li><li>Learn our software and confidently assist customers in using it. </li><li>Resolve customer concerns or escalate complex issues when appropriate. </li><li>Maintain accurate customer notes and documentation. </li><li>Deliver a positive, welcoming customer experience in every conversation. </li></ul> <p>Required:</p><ul><li>At least 2 years supporting U.S. or international customers through both phone and live chat</li><li>Experience supporting a software, SaaS, or online platform</li><li>Comfortable troubleshooting customer issues while navigating multiple systems</li><li>Comfortable explaining technical concepts to non-technical customers.</li><li>Strong spoken English with clear, natural communication</li><li>Strong computer skills and the ability to learn new software quickly. </li><li>Friendly, patient, and customer-focused. </li><li>Detail-oriented and dependable. </li></ul><p></p><p>Nice to Have </p><ul><li>Experience supporting SaaS, software, or web-based platforms.</li><li>Experience using CRM or customer support platforms (Zendesk, Intercom, Freshdesk, Salesforce, etc.). </li><li>Experience guiding customers through software or online tools. </li><li>Remote customer support experience. </li></ul> <ul><li>100% remote / home-based work </li><li>Monthly salary: 40,000 </li><li>Collaborative and supportive team</li></ul>
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