Product Support Specialist (Customer-Facing) | Remote - PH at Smart Apartment Data
Worldwide
PHP 35k - PHP 40k
<p>Salary: Php 35,000 – Php 40,000 per month</p><p>Role: (Remote / Full-Time)</p><p>Locations: Manila, Central Visayas, Davao Region</p><p>Schedule: US Central Time</p><p></p><p>About the Role </p><p>We're looking for a Product Support Specialist to help customers successfully use our SaaS software. This role is best suited for candidates with previous customer-facing software or SaaS product support experience.</p><p>This is a customer-facing product support role, where you'll assist customers through phone, live chat, and email. You'll troubleshoot software issues, guide users through product features and workflows, and ensure they have a smooth experience using our platform.</p><p>This is not an internal IT Help Desk or Desktop Support position.</p><p>If you enjoy solving problems, working directly with customers, and helping people get the most from software, we'd love to hear from you.</p><p></p><p>What You'll Do </p><ul><li>Support customers via phone, live chat, and email</li><li>Troubleshoot product, software, and workflow issues </li><li>Guide customers through platform features and best practices </li><li>Document customer interactions and resolutions </li><li>Identify recurring issues and share feedback with the team </li><li>Build and maintain product knowledge </li></ul> <ul><li>2+ years supporting customers using a software or SaaS product</li><li>Experience supporting US-based customers through phone, chat, and email</li><li>Experience troubleshooting software/application issues (not hardware or internal IT only)</li><li>Strong troubleshooting and problem-solving skills for software/application issues</li><li>Excellent written and verbal English communication </li><li>Comfortable explaining software features and workflows </li><li>Ability to learn new software quickly </li><li>Stable work history with demonstrated reliability </li></ul><p></p><p>Preferred Backgrounds </p><p>Strong preference for experience supporting customer-facing software or SaaS products, such as:</p><ul><li>SaaS Support </li><li>Product Support </li><li>Technical Customer Support </li><li>Software Support </li><li>Customer Success (support-focused) </li></ul><p></p><p>Good Fit For This Role </p><p>You'll likely be successful if you've worked in roles such as:</p><ul><li> Product Support Specialist </li><li> Technical Customer Support Specialist </li><li> SaaS Support Specialist </li><li> Software Support Representative </li><li> Customer Support Specialist (software/SaaS) </li></ul><p></p> <ul><li>100% remote / home-based work </li><li>Monthly salary: PHP 35,000 – 40,000 </li><li>Collaborative and supportive team</li></ul>
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