Customer Success Manager at SoundHound AI
United States
$75k - $90k
<h3>The Opportunity</h3><div><span style="background-color: transparent; color: rgb(41, 42, 46);">Come work for a SoundHound, a publicly-traded proven leader in conversational AI, with a decade-long track record of moving the technology forward. We serve a massive list of clients, who are leaders in their own industries, from banks to healthcare to fast food. You would join a team that is passionate about giving white glove service to these clients, looking for opportunities to improve their applications, and build great relationships with their stakeholders. This is your opportunity not just to be a part of the AI Revolution, but to lead it.</span></div><h3><br></h3><h3>What You'll Do</h3><ul><li class=""><span style="background-color: transparent;">Manage adherence to client and internal application, business case metrics, and profitability </span></li><li class=""><span style="background-color: transparent;">Identify add on opportunity and work closely with Account Managers to drive those forward </span></li><li class=""><span style="background-color: transparent;">Grow accounts by identifying and driving new product/revenue opportunities </span></li><li class=""><span style="background-color: transparent;">Ensure reports delivered are as expected and modify as needed </span></li><li class=""><span style="background-color: transparent;">Up to 10% travel to attend client meetings as needed to understand client objectives and communicate deliverables and business results. </span></li><li class=""><span style="background-color: transparent;">Handle complex situations with high degree of organization, clarity, and resolution </span></li><li class=""><span style="background-color: transparent;">Work to create and facilitate higher level, organizational initiatives which benefit CSO and company overall </span></li><li class=""><span style="background-color: transparent;">Increase value streams by driving and following through on key innovation items </span></li><li class=""><span style="background-color: transparent;">Assist management with tasks as assigned </span></li><li class=""><span style="background-color: transparent;">Often works in conjunction with external teams on higher level initiatives </span></li><li class=""><span style="background-color: transparent;">May act as a client educator providing high level detail and information as it relates to data, industry, etc. </span></li><li class=""><span style="background-color: transparent;">Liaison between engagement team and software team, enter and manage Jira tickets related to software and/or data collection bugs. </span></li><li class=""><span style="background-color: transparent;">Support internal team objectives & pilot programs, including software testing, advise on social media process for design. </span></li><li class=""><span style="background-color: transparent;">Depending on the next chosen career path, develop relationships with clients and tool expansion such as Salesforce (AM), begin to learn technical aspects of the system (PM), or begin to assist with ADD and maintain/create RDD documents (Design) </span></li></ul><div><br></div><h3>What You'll Bring</h3><ul><li class=""><span style="background-color: transparent;">Equivalent experience or Bachelor’s Degree, with at least 6+ years in prior client facing roles. </span></li><li class=""><span style="background-color: transparent;">Proven track record in creating, maintaining and enhancing customer relationships. </span></li><li class=""><span style="background-color: transparent;">Extremely detail oriented in a fast-paced environment. </span></li><li class=""><span style="background-color: transparent;">Intermediate to advanced Google Suite, Microsoft Excel, PowerPoint, AI tools, etc. </span></li><li class=""><span style="background-color: transparent;">High level of initiative and ability to work well in a team environment. </span></li><li class=""><span style="background-color: transparent;">Excellent written and oral communication skills. </span></li><li class=""><span style="background-color: transparent;">Plans and carries out responsibilities with minimal direction. </span></li><li class=""><span style="background-color: transparent;">Ability to multitask and prioritize issues in a complex environment. </span></li><li class=""><span style="background-color: transparent;">Quickly understands the business issues and data challenges of client's organization and industry </span></li><li class=""><span style="background-color: transparent;">Assists in the facilitation of team and client meetings, delivers informative, well-organized presentations, develops relationships with client personnel that foster client ties </span></li></ul><div><br></div><div><br></div><h3>Workplace & Compensation</h3><div><span style="background-color: transparent; color: rgb(41, 42, 46);">This position is available for remote work across the United States. </span></div><div><br></div><div><span style="background-color: transparent; color: rgb(41, 42, 46);">The estimated salary for this position is </span><span style="background-color: transparent; color: rgb(0, 0, 0);">$75,000 - $90,000</span><span style="background-color: transparent; color: rgb(41, 42, 46);"> plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.</span></div><div><br></div><div><span style="color: rgb(0, 0, 0);">#LI-MQ1 #LI-REMOTE</span></div>
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