Is the Customer Experience Project Manager position at Standard Aero fully remote?

Yes, this Customer Experience Project Manager position at Standard Aero is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Customer Experience Project Manager role?

This is a full-time Customer Experience Project Manager position at Standard Aero.

What benefits does Standard Aero offer for this position?

Standard Aero offers the following benefits: Paid Time Off.

How do I apply for the Customer Experience Project Manager position at Standard Aero?

You can apply for this Customer Experience Project Manager position by clicking the "Apply Now" button on this page, which will take you to Standard Aero's application portal.

Customer Experience Project Manager at Standard Aero

United States

Customer Experience Project Manager Build an Aviation Career You’re Proud OfYour work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.As the Customer Experience Project Manager, you will be responsible for the overall success of assigned project(s) designed to improve Customer Experience (CX) including customer-facing solutions and technologies as well as operational improvements that lead to improved CX.  This requires strong project management and cross-functional work. What you’ll do:<ul style="list-style-type: disc; padding-left: 48px;"><li>Acts as the primary owner for assigned CX projects. </li><li>Utilize existing CX SOP to ensure site processes are in place.</li><li>Manages approximately 3-5 CX projects at one time.</li><li>Establishes detailed milestones, objectives and action plans to meet project performance goals.</li><li>Develops control systems and reports that accurately measure project progress such as project schedules with milestones, project budgets, action items, etc.</li><li>Identifies potential project problems in sufficient time and ensure corrective action to be taken.</li><li>Assist in defining and institutionalizing CX metrics, including satisfaction, responsiveness, operational health, invoicing and accounts receivable, and concern resolution.</li><li>Design and continuously improve end-to-end customer lifecycle processes spanning contracting, pre-induction planning, shop visit execution, invoicing, redelivery, and post-visit support.  This includes quoting initiatives, MyStandardAero.com improvements, project milestone monitoring, etc.</li><li>Assist in coordination across StandardAero divisions to ensure program compatibility across the Enterprise.</li><li>Collaborate with Programs teams to ensure CX initiatives & best practices can be and are deployed across the enterprise.</li><li>Lead design CX technology & tools and collaborate with tech dev / IT to build & deploy.</li><li>Makes decisions, carries out actions and directs others in matters related to the duties and goals of Program Management in coordination with appropriate Manager.</li><li>Works across all departments to ensure that functional objectives are proactively met for project production, procurement, quality control, logistics, and administrative functions.</li><li>Obtains project approvals for work scope changes and budgets.</li><li>Investigates consistent customer concerns and sets project prioritization to resolve the issues (similar to CPM resolving customer disputes).</li><li>Performs other duties as required.</li></ul> Position Requirements:<ul style="list-style-type: disc; padding-left: 48px;"><li>High School Diploma or equivalent required. </li><li>Bachelor’s degree in business, Aviation Business, IT education, and/or a related field or equivalent work experience is preferred. </li><li>Must be authorized to work in the U.S. without sponsorship.</li><li>Three years of business and/or IT experience, leading projects such as translating business needs into actionable technical specifications for IT projects.</li><li>Proven project management experience including use of PM tools such as MS Project or others. </li><li>Experience building strong working relations with internal and external customers, obtaining feedback and problem solving.</li><li>Team leadership skills; ability to lead/influence teams in a matrix environment.  </li><li>Good understanding of tech such as data analytics, CRM tools (Salesforce.com) and ERP systems.</li><li>Proficiency with various technologies such as Excel, MS Project, PowerPoint. </li><li>Self-motivated with the ability to motivate others.</li><li>Competent in working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.</li><li>Desirable for experience in aviation or MRO (Maintenance, Repair, and Overhaul) experience, especially in Business Aviation segment. </li><li>Preference for those with strong business and financial acumen relevant to aviation, billing, and financial results.</li><li>Ability to travel to site locations or other locations, estimate 10-25%.</li><li>This position may be worked from a remote location. </li></ul> Preferred Characteristics:<ul style="list-style-type: disc; padding-left: 48px;"><li>Strong verbal and written communication skills as well as presentation skills.</li></ul> Benefits that make life better:<ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Comprehensive Healthcare</li><li style="line-height: normal; margin-bottom: 0in;">401(k) with 100% company match; up to 5% vested</li><li style="line-height: normal; margin-bottom: 0in;">Paid Time Off starting on day one</li><li style="line-height: normal; margin-bottom: 0in;">Bonus opportunities</li><li style="line-height: normal; margin-bottom: 0in;">Health- & Dependent Care Flexible Spending Accounts</li><li style="line-height: normal; margin-bottom: 0in;">Short- & Long-Term Disability</li><li style="line-height: normal; margin-bottom: 0in;">Life & AD&D Insurance</li><li style="line-height: normal; margin-bottom: 0in;">Learning & Training opportunities</li></ul> #BIZAV#LI-RC1   Raising the Standard of Excellence since 1911 <div> <div> With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us. </div> <div> </div> <div> <div> Inclusivity Is Our Standard </div> <div> </div> <div> It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture. </div> </div> </div>

Apply Now

Remote Opportunity

Customer Experience Project Manager

Join Standard Aero as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Experience Project Manager

Standard Aero

Full Time

3 weeks ago

Customer Experience Project Manager Build an Aviation Career You’re Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back.

United States

Engineering

Mid

Project Management

Customer Experience

Data Analytics

+5 more

Job Description

Customer Experience Project Manager

Build an Aviation Career You’re Proud Of

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.

As the Customer Experience Project Manager, you will be responsible for the overall success of assigned project(s) designed to improve Customer Experience (CX) including customer-facing solutions and technologies as well as operational improvements that lead to improved CX. This requires strong project management and cross-functional work.

What you’ll do:

Acts as the primary owner for assigned CX projects.
Utilize existing CX SOP to ensure site processes are in place.
Manages approximately 3-5 CX projects at one time.
Establishes detailed milestones, objectives and action plans to meet project performance goals.
Develops control systems and reports that accurately measure project progress such as project schedules with milestones, project budgets, action items, etc.
Identifies potential project problems in sufficient time and ensure corrective action to be taken.
Assist in defining and institutionalizing CX metrics, including satisfaction, responsiveness, operational health, invoicing and accounts receivable, and concern resolution.
Design and continuously improve end-to-end customer lifecycle processes spanning contracting, pre-induction planning, shop visit execution, invoicing, redelivery, and post-visit support. This includes quoting initiatives, MyStandardAero.com improvements, project milestone monitoring, etc.
Assist in coordination across StandardAero divisions to ensure program compatibility across the Enterprise.
Collaborate with Programs teams to ensure CX initiatives & best practices can be and are deployed across the enterprise.
Lead design CX technology & tools and collaborate with tech dev / IT to build & deploy.
Makes decisions, carries out actions and directs others in matters related to the duties and goals of Program Management in coordination with appropriate Manager.
Works across all departments to ensure that functional objectives are proactively met for project production, procurement, quality control, logistics, and administrative functions.
Obtains project approvals for work scope changes and budgets.
Investigates consistent customer concerns and sets project prioritization to resolve the issues (similar to CPM resolving customer disputes).
Performs other duties as required.

Position Requirements:

High School Diploma or equivalent required.
Bachelor’s degree in business, Aviation Business, IT education, and/or a related field or equivalent work experience is preferred.
Must be authorized to work in the U.S. without sponsorship.
Three years of business and/or IT experience, leading projects such as translating business needs into actionable technical specifications for IT projects.
Proven project management experience including use of PM tools such as MS Project or others.
Experience building strong working relations with internal and external customers, obtaining feedback and problem solving.
Team leadership skills; ability to lead/influence teams in a matrix environment.
Good understanding of tech such as data analytics, CRM tools (Salesforce.com) and ERP systems.
Proficiency with various technologies such as Excel, MS Project, PowerPoint.
Self-motivated with the ability to motivate others.
Competent in working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
Desirable for experience in aviation or MRO (Maintenance, Repair, and Overhaul) experience, especially in Business Aviation segment.
Preference for those with strong business and financial acumen relevant to aviation, billing, and financial results.
Ability to travel to site locations or other locations, estimate 10-25%.
This position may be worked from a remote location.

Preferred Characteristics:

Strong verbal and written communication skills as well as presentation skills.

Benefits that make life better:

Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities

#BIZAV

#LI-RC1

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

Benefits

Paid Time Off

Skills

Project Management

Customer Experience

Data Analytics

CRM tools

Salesforce.com

ERP systems

MS Project

Excel

Ready to Apply?

Join Standard Aero today

Posted 3 weeks ago

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