Senior Operations Manager at ThreeTrader

Worldwide

BUILDING THE BROKER OPERATIONS FUNCTION As the first Operations leader, your initial priority is to establish the broker operations function from the ground up. This includes: – Designing the organisational structure, role definitions, and hiring plan for the broker operations team – Defining core processes across client funds management, compliance operations, reconciliation, and partner management — documenting these as scalable, audit-ready workflows – Selecting and implementing the operational tooling, back-office systems, and reporting infrastructure needed to run a compliant FSA-regulated broker – Establishing the governance framework — internal controls, escalation procedures, SLAs, and risk policies — aligned with FSA requirements – Recruiting and onboarding the initial operations team, setting a culture of accountability, precision, and continuous improvement ONGOING BROKER OPERATIONS RESPONSIBILITIES – Own the end-of-day and month-end reconciliation process against the Settlement team, ensuring accuracy, timeliness, and full discrepancy resolution – Monitor settlement status and liaise with counterparties, custodians, and internal teams to resolve breaks in a controlled and auditable manner – Manage client funds processing, ensuring full compliance with FSA client fund segregation and reporting obligations – Develop and maintain business continuity and incident response plans to protect client assets and platform integrity – Prepare operational infrastructure and documentation in readiness for international regulatory licensing and multi-market expansion BUILDING & LEADING CLIENT SERVICES Alongside broker operations, you will hire and lead the client services team, establishing the standards and systems for client-facing support: – Define the client services model — team structure, roles, SLAs, escalation paths, and quality benchmarks – Lead the team to deliver responsive, high-quality support across onboarding, KYC/AML verification, account management, and ongoing client enquiries – Streamline and document the client onboarding journey, balancing a frictionless client experience with FSA compliance requirements – Select and implement CRM and support tooling to improve query resolution times, team efficiency, and client retention – Create feedback loops between client services, product, and operations to drive continuous service improvement – Build localisation capabilities within the CS team to support international clients as Threetrader enters new markets – Experience: 8+ years in forex brokerage or financial services operations, with experience building and leading teams — ideally in a start-up or high-growth environment – Builder mindset: Demonstrated ability to build operational functions from scratch — designing processes, implementing systems, and hiring teams rather than managing inherited structures – Domain knowledge: Solid understanding of trade lifecycle, settlement workflows, and reconciliation processes within a forex or multi-asset brokerage – Cross-team coordination: Hands-on experience acting as operational liaison between business operations and separate trading/settlement functions — coordinating handoffs and resolving breaks – Regulatory: Strong knowledge of FSA regulations, client fund rules, and compliance requirements; familiarity with ASIC, FCA, MAS, or similar frameworks is a plus – Systems: Familiarity with MT4/MT5 platforms, back-office trading systems, and CRM tooling – Language: Bilingual in Japanese and English — essential for managing teams, regulators, liquidity partners, and international stakeholders – Analytical: Data-driven and structured thinker, comfortable building KPI frameworks and operational reporting from scratch