Clinical Operations Success Manager at Torq Interface

United States

<h2><strong>Clinical Operations Success Manager</strong></h2> <p><strong>Location:</strong> Remote<br><strong>Job Type:</strong> Full-time (~40 hours per week)<br><strong>Schedule:</strong> Weekdays, flexible hours</p> <h3><strong>About Torq Interface</strong></h3> <p>Torq Interface is a rapidly growing healthcare technology company dedicated to empowering hospitals and surgery centers with surgical instrument tray management solutions. As we scale and expand our product offerings, we&apos;re looking for customer-focused professionals to join our team and help ensure our clients achieve success with our platform.</p> <h3><strong>Position Overview</strong></h3> <p>Torq Interface is seeking a <strong>Clinical Operations Success Manager</strong> to onboard and support hospital teams and ambulatory surgery centers using our platform. Our primary products you will support include Vendor Communication, Bill Only, and Loaner Management.</p> <p>This role is a <strong>strong fit for a Certified Surgical Technologist (CST), OR team member, or perioperative professional</strong> who is looking to move outside of the operating room while still using their clinical knowledge, attention to detail, and understanding of surgical workflows.</p> <p>You will help customers implement and onboard the suite of Torq products, provide ongoing support post go-live, upsell new products, general customer support, and be the voice of the customer to internal stakeholders.</p> <h2><strong>What You&apos;ll Do</strong></h2> <ul><li><p>Serve as a primary advocate and customer success manager for your specific hospitals and ambulatory surgery centers</p></li><li><p>Manage new product implementations at your customers to ensure they are completed in a thorough and timely manner</p></li><li><p>Provide customers with information and use cases on new Torq products and how it can benefit their surgical operations</p></li><li><p>Support surgical case workflows within the Torq platform</p></li><li><p>Provide backup support to customer support tickets and phone calls</p></li><li><p>Provide remote training and support to new and existing customers</p></li><li><p>Help identify and create customer support documentation, identify opportunities to improve internal processes</p></li><li><p>Share customer feedback with internal operations, product, and engineering teams</p></li></ul> <h2><strong>What We&apos;re Looking For</strong></h2> <ul><li><p>Strong written and verbal communication skills</p></li><li><p>Excellent attention to detail</p></li><li><p>Customer-first mindset and professional communication style</p></li><li><p>Comfortable learning new software tools and workflows</p></li><li><p>Ability to manage multiple priorities independently</p></li><li><p>Strong problem-solving skills</p></li><li><p>Experience in a healthcare, surgical, customer support, or operations environment</p></li></ul> <h2><strong>Preferred Qualifications</strong></h2> <ul><li><p><strong>Certified Surgical Technologist (CST) certification strongly preferred</strong></p></li><li><p>Experience in an <strong>operating room, surgery center, sterile processing, medical device, or perioperative support role</strong></p></li><li><p>Familiarity with surgical cases, surgical vendor reps, implants, instruments, or trays</p></li><li><p>Experience with hospital purchasing, billing, purchase orders, or vendor management</p></li><li><p>Experience with Zendesk, HubSpot, Google Sheets, or similar tools</p></li></ul> <h2><strong>Why Join Torq Interface?</strong></h2> <ul><li><p>Use your surgical experience in a role outside the OR</p></li><li><p>Help hospitals improve surgical workflows and vendor coordination</p></li><li><p>Work remotely with a flexible part-time or full-time schedule</p></li><li><p>Join a growing healthcare technology startup</p></li><li><p>Contribute directly to product improvements using real-world clinical insight</p></li><li><p>401(k), healthcare plans, and other benefits available for full-time employees</p></li></ul> <p><br></p> <p><strong>To Apply:</strong> Please submit your resume and a brief cover letter explaining your interest in healthcare technology and customer support.</p>