Seasonal Quality Assurance Representative at TRANZACT
United States
$0.012k - $0.013k
<p style="margin: 0in; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. </span></p> <p style="margin: 0in; font-size: 11pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.</span></p> <p style="margin: 0in; font-size: 11pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “<em>Be Real”</em> – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “<em>Be Real”</em> values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.</span></p><div style="margin: 0px; padding: 0px; border-width: 0px; font-stretch: inherit; font-size: 15.21px; line-height: inherit; font-family: 'Open Sans', Arial, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; scrollbar-width: thin; color: #0096aa; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; border-width: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; scrollbar-width: thin; display: flex; flex-wrap: nowrap;" data-bind="class: 'cc-columns-count-' + columns.length"> <div style="margin: 0px; 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font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; scrollbar-width: thin; position: relative; flex: 1 0 0%; max-width: 100%; background-position: 50% 0%; background-size: cover; background-color: rgba(255, 255, 255, 0);" data-bind="style: { backgroundColor: params.backgroundColor, backgroundImage: backgroundSrc }, class: 'cc-column--' + size()"> <div style="margin: 0px; padding: 0px; border-width: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; scrollbar-width: thin; position: relative;"> <div style="margin: 0px; padding: 0px; border-width: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; scrollbar-width: thin;" data-bind="class: uniqueWrapperClass"> <div style="margin: 20px 0px; padding: 0px; border-width: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; scrollbar-width: thin;" data-bind="class: customizationParams.commonParams.cssClass, attr: { id: customizationParams.commonParams.cssId }, customStyles: customizationParams.commonParams,"> <div style="margin: 0px; padding: 0px; border-width: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 1.077rem; line-height: 1.923rem; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; scrollbar-width: thin; color: #2f2c31; text-transform: capitalize;" data-bind="html: pageData().job.description"> <h2 dir="auto"><span style="font-family: arial, helvetica, sans-serif;">QA Representative (Seasonal)</span></h2> <p dir="auto"><span style="font-family: arial, helvetica, sans-serif;"><strong>TRANZACT | Remote/Work From Home | Full-Time Hours, Temporary</strong></span></p> <p dir="auto"><span style="font-family: arial, helvetica, sans-serif;"><strong>Duration:</strong> Through 12/8/2026, with possible extension into early 2027</span><br><span style="font-family: arial, helvetica, sans-serif;"><strong>Schedule:</strong> Monday–Friday, 40+ hours/week</span><br><span style="font-family: arial, helvetica, sans-serif;"><strong>Pay:</strong> $12.00–$13.00/hour</span></p> <hr> <h3 dir="auto"><span style="font-family: arial, helvetica, sans-serif;">About the Role</span></h3> <p dir="auto"><span style="font-family: arial, helvetica, sans-serif;">The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts.</span></p> <h3 dir="auto"><span style="font-family: arial, helvetica, sans-serif;">Key Responsibilities</span></h3> <ul dir="auto"> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Search approved websites to verify the accuracy of information presented to customers</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Maintain a thorough understanding of the products and compliance requirements for assigned plans</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Document findings and provide clear, factual written explanations of conclusions</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Conduct sales/enrollment audits in response to allegations from internal and external sources</span></li> </ul> <h3 dir="auto"><span style="font-family: arial, helvetica, sans-serif;">Required Qualifications</span></h3> <ul dir="auto"> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">High school diploma or GED, or equivalent combination of education and experience</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">1+ year of customer service experience</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Basic computer skills with typing speed of at least 20 WPM</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Proficiency with Windows, Microsoft Office, email, and internet navigation</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Familiarity with contact management systems and internet software</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong written communication skills, including grammar, clarity, and the ability to present findings</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs)</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Clear verbal communication skills, especially for phone/headset use</span></li> </ul> <p dir="auto"><span style="font-family: arial, helvetica, sans-serif;"><strong>Preferred:</strong></span></p> <ul dir="auto"> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">experience with insurance products (e.g., Medicare, life insurance)</span></li> </ul> <h3 dir="auto"><span style="font-family: arial, helvetica, sans-serif;">Core Competencies</span></h3> <ul dir="auto"> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Ethics & Integrity</strong> – Treats others with respect; works with honesty and upholds organizational values</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Judgment & Reasoning</strong> – Makes sound, timely decisions and applies ethical reasoning to varied scenarios</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Quality & Accuracy</strong> – Demonstrates thoroughness and attention to detail; continuously improves performance</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Adaptability</strong> – Adjusts to changing priorities, competing demands, and unexpected situations</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Dependability</strong> – Reliable attendance, follows instructions, and takes ownership of tasks</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Communication</strong> – Writes and speaks clearly; adapts style to the audience</span></li> </ul> <h3 dir="auto"><span style="font-family: arial, helvetica, sans-serif;">Additional Skills</span></h3> <ul dir="auto"> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to work independently and multitask</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong problem-solving abilities</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Detail-oriented with a results-driven mindset</span></li> </ul> <h3 dir="auto"><span style="font-family: arial, helvetica, sans-serif;">Supervisory Responsibility</span></h3> <p dir="auto"><span style="font-family: arial, helvetica, sans-serif;">This position has no supervisory responsibilities.</span></p> <hr> <p dir="auto"><span style="font-family: arial, helvetica, sans-serif;"><em>By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. <span style="color: #595959; font-size: 14px; white-space: normal; background-color: #ffffff; float: none; display: inline;">TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span><br style="box-sizing: inherit; color: #595959; font-size: 14px; white-space: normal; background-color: #ffffff;"><span style="color: #595959; font-size: 14px; white-space: normal; background-color: #ffffff; float: none; display: inline;">Equal Opportunity Employer/Disability/Vet</span></em></span></p> </div> </div> </div> </div> </div> </div> </div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. </span></p> <p><a rel="noopener" href="https://cdn-static.findly.com/wp-content/uploads/sites/478/2019/03/Equal-Opportunity-is-the-Law-Poster-Supplement.pdf" target="_blank">Equal Opportunity Employer/Disability/Vet</a></p>
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