Director, Quality Engineering & Platform Reliability at TrueCommerce

United States

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a significant impact. We are seeking a visionary Director, Quality Engineering & Platform Reliability to lead the transformation of quality from a traditional testing function into an engineering-led, automation-first discipline. This leader will define and execute the quality strategy for a large-scale B2B supply chain platform, accelerating platform modernization, increasing release velocity, improving reliability, and reducing production risk through automation, AI-assisted testing, and modern engineering practices. We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! This role is a remote opportunity. What You'll Do: * Define and execute the enterprise Quality Engineering roadmap, establishing automation-first testing practices across UI, API, integration, performance, and end-to-end workflows * Drive shift-left quality practices throughout the SDLC and partner with Engineering, Product, Architecture, and Operations leaders to improve platform reliability, delivery predictability, and customer experience * Lead adoption of AI-assisted quality engineering practices, including AI-enabled approaches for test generation, defect detection, regression optimization, and release validation * Evaluate and implement AI-powered quality engineering platforms and agentic workflows, establishing governance and best practices for AI-enabled software delivery using tools such as GitHub Copilot and Claude Code * Define testing strategies for platform modernization initiatives, including legacy enterprise platforms, cloud-native services, APIs, event-driven architectures, messaging systems, and EDI integrations * Build and scale enterprise automation frameworks, establishing and governing Playwright-based automation standards integrated into CI/CD pipelines and quality gates * Implement performance, scalability, resiliency, and reliability testing practices alongside observability-driven quality validation, synthetic monitoring, and production testing strategies * Define and manage quality KPIs including defect escape rate, automation coverage, deployment success rate, release readiness, MTTD, MTTR, and platform availability metrics * Lead, mentor, and develop a high-performing team of Quality Engineering managers, automation engineers, QA engineers, and quality analysts * Drive organizational alignment on quality standards and engineering best practices across globally distributed engineering teams Requirements for Success: * 12+ years of experience in Quality Engineering, Software Testing, or Software Engineering * 5+ years leading Quality Engineering organizations and people leaders * Proven experience defining and scaling quality strategies for complex enterprise software platforms * Deep expertise in enterprise test automation strategy and implementation, including Playwright-based framework development and scaling * Strong experience testing API-first, integration-heavy, and data-driven applications, with hands-on knowledge of CI/CD pipelines and automated quality gates * Experience supporting platform modernization initiatives and leading quality transformation from manual testing to automation-first engineering practices * Expertise with SQL Server, database testing, data validation, and Microsoft-based enterprise platforms including .NET applications, APIs, integration services, and cloud-native solutions * Experience with shift-left testing, BDD frameworks (Gherkin, SpecFlow), observability-driven quality engineering, and engineering metrics and quality analytics * Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience Perks & Benefits: * Remote work environment * 401k with 3.5% company match and vested after 2 years * 20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays * Medical, dental, vision and other life/health insurance plans * Paid parental leave * Wellness reimbursement program Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We have empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our careers website for additional information.