Senior Enterprise Application Support Specialist at Trust Technology Solutions, LLC
United States
<p>Description</p><p><strong> Fully Remote Opportunity </strong></p><p><br/></p><p><strong>Position Summary</strong></p><p>The Senior Enterprise Application Support Specialist independently owns and supports business-critical applications. This role ensures applications remain stable, secure, supportable, and aligned with business needs through advanced troubleshooting, vendor coordination, lifecycle management, and automation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Own assigned applications, including production support, maintenance, upgrades, monitoring, documentation, and recovery planning.</li><li>Lead troubleshooting and root-cause analysis for complex incidents and recurring issues.</li><li>Coordinate application changes, releases, testing, patches, and implementations.</li><li>Manage vendor escalations, technical issues, deliverables, and deadlines.</li><li>Partner with business and technical teams to identify requirements and improve applications and processes.</li><li>Monitor application health and address reliability, resiliency, and support gaps.</li><li>Maintain support procedures, system diagrams, recovery instructions, and knowledge articles.</li><li>Use PowerShell or similar tools to automate repeatable support and administrative tasks.</li><li>Communicate incident status, risks, changes, and project progress to stakeholders.</li><li>Provide after hours and on-call support.</li></ul><p>Requirements</p><p> </p><p><strong>Required Qualifications</strong></p><ul><li>Five or more years of enterprise application support experience.</li><li>Experience independently supporting or owning business-critical applications.</li><li>Strong troubleshooting and root-cause analysis skills.</li><li>Experience with application monitoring, incident response, change management, testing, and documentation.</li><li>Experience coordinating with software vendors and technical and business stakeholders.</li><li>Experience with Git, Azure DevOps, Rest APIs</li><li>PowerShell, python, or comparable scripting experience.</li><li>Strong customer service, organization, communication, and problem-solving skills.</li><li>Associate degree in information technology or a related field, or equivalent relevant experience.</li><li>Ability to provide weekend support when required.</li></ul><p><strong>Preferred Experience</strong></p><p><strong>Experience with a combination of the following is preferred.</strong></p><ul><li>Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, or hybrid Microsoft environments.</li><li>Windows Server, SQL Server, IIS, Apache, Active Directory, Group Policy, DNS, or file services.</li><li>Document management, workflow, managed file transfer, monitoring, authentication, or certificate-management platforms.</li><li>Application resiliency, recovery testing, high availability, Linux, or advanced automation.</li></ul><p><strong>Other Duties</strong></p><p>Duties may change based on organizational needs.</p>
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