CRM Product Manager with Microsoft Dynamics at Unicon Systems

United States

$0.062k - $0.068k

<div class="trix-content"> <div>Position Overview<br><br> </div><div>We are seeking an experienced <strong>CRM Product Manager</strong> with strong expertise in <strong>Microsoft Dynamics CRM</strong> and exposure to <strong>Adobe Experience Platform (AEP) / Adobe Experience Cloud</strong>.<br><br> </div><div>The ideal candidate will have a strong background in CRM product strategy, roadmap development, requirements gathering, stakeholder management, Agile delivery, and cross-functional leadership. Experience integrating or working with Adobe CRM and customer experience technologies is highly preferred.<br><br> </div><div>Required Qualifications<br><br> </div><ul> <li> <strong>10+ years of Product Management / Project Management experience</strong>.</li> <li>Strong experience in <strong>CRM Product Management</strong>.</li> <li>Strong hands-on experience with <strong>Microsoft Dynamics CRM / Dynamics 365</strong>.</li> <li>Experience with <strong>Adobe Experience Platform (AEP), Adobe Experience Cloud, or Adobe customer experience/CRM solutions</strong>.</li> <li>Experience gathering, analyzing, and prioritizing business requirements.</li> <li>Experience defining product roadmaps, product vision, and managing product backlogs.</li> <li>Strong understanding of CRM implementation, integrations, and customer data workflows.</li> <li>Experience working with business stakeholders, architects, developers, QA, and technical teams.</li> <li>Strong experience working in <strong>Agile/Scrum environments</strong>.</li> <li>Excellent communication, leadership, presentation, and stakeholder management skills.</li> </ul><div>Key Responsibilities<br><br> </div><div>CRM Product Strategy<br><br> </div><ul> <li>Lead end-to-end CRM product strategy, roadmap, and delivery.</li> <li>Define product priorities based on business objectives, customer needs, and technical capabilities.</li> <li>Manage product backlogs, features, user stories, and release priorities.</li> <li>Identify opportunities to improve CRM capabilities, customer engagement, and business processes.</li> </ul><div>Requirements & Solution Delivery<br><br> </div><ul> <li>Gather and analyze business and functional requirements.</li> <li>Translate business needs into clear product requirements, user stories, and acceptance criteria.</li> <li>Collaborate with architects, developers, QA, data teams, and business users to deliver CRM solutions.</li> <li>Support CRM integrations with Adobe platforms and enterprise applications.</li> </ul><div>Agile & Program Delivery<br><br> </div><ul> <li>Lead sprint planning, backlog refinement, sprint reviews, and other Agile ceremonies.</li> <li>Manage project timelines, risks, dependencies, issues, and deliverables.</li> <li>Coordinate release planning and production deployments.</li> <li>Ensure product releases meet business requirements, quality standards, and timelines.</li> </ul><div>Stakeholder Management<br><br> </div><ul> <li>Serve as the primary bridge between business stakeholders and technical teams.</li> <li>Provide regular status updates to leadership and key stakeholders.</li> <li>Facilitate workshops, requirement sessions, roadmap discussions, and solution reviews.</li> <li>Manage competing priorities and drive alignment across cross-functional teams.</li> </ul><div>Preferred Qualifications<br><br> </div><ul> <li>Strong experience with <strong>Adobe Experience Platform (AEP)</strong>.</li> <li>Experience with <strong>Adobe Experience Cloud</strong> and customer experience solutions.</li> <li>Experience integrating <strong>Microsoft Dynamics 365 with Adobe platforms</strong>.</li> <li>Knowledge of CRM data models, customer journeys, identity, segmentation, and personalization.</li> <li>Experience with APIs, enterprise integrations, and cloud-based CRM platforms.</li> <li>Experience working with large-scale enterprise transformation programs.</li> <li>Product Management or Agile certifications are a plus.</li> </ul><div>Mandatory Requirements<br><br> </div><ul> <li><strong>Work Authorization: USC / Green Card (GC) Only</strong></li> <li><strong>Microsoft Dynamics CRM / Dynamics 365 experience is required.</strong></li> <li><strong>Adobe Experience Platform (AEP) / Adobe Experience Cloud experience is highly preferred.</strong></li> <li>Must have strong CRM Product Management experience.</li> </ul><div></div> </div> <p>This is a remote position.</p>