Sales Engineer at Voxie Inc
United States
$110k - $150k
<div class="content-intro"><p>At Voxie, we believe conversation is the future. We've created the only SMS platform purpose-built for franchises, helping national brands drive local results across 15,000+ locations. Our AI-enhanced texting solution transforms how multi-unit businesses engage customers, drive sales, and stay compliant all with a few clicks.</p></div><p>As we continue to grow, we’re looking for a technically savvy problem-solver with strong executive presence — someone who can lead a room, bring real solutions, and shepherd customers through the messy middle of complex implementations.</p> <h2><span style="text-decoration: underline;"><strong>Role Overview</strong></span></h2> <p>We're seeking a Sales Engineer to be the technical backbone of our sales and implementation process. This is a full-cycle role: you partner with Sales through discovery and demos, then own technical scoping and integration design through handoff to our Onboarding team. The seat is intentionally broader than a traditional SE role. You'll also build demos, product videos, and enablement content that raise the technical bar of the entire go-to-market team.</p> <h2><span style="text-decoration: underline;"><strong>What You'll Be Doing</strong></span></h2> <p><strong>Full-Cycle Solutions Engineering</strong></p> <ul> <li><strong>Sales Partnership & Discovery:</strong> Join Sales calls to uncover prospects' technical landscape, pain points, and business goals.</li> <li><strong>Technical Scoping & Demos:</strong> Design and deliver tailored, technically-informed demos that show how Voxie solves real problems.</li> <li><strong>Requirements Gathering:</strong> Document client workflows, tech stacks, and integration needs in a way both clients and internal teams can use.</li> <li><strong>Integration Design & Documentation:</strong> Own integration field mappings, process flows, and technical specifications.</li> </ul> <p><strong>Project Management & Deal Orchestration</strong></p> <ul> <li><strong>Proactive Communication:</strong> Run the follow-ups, status updates, and open-item tracking that keep deals moving.</li> <li><strong>Handoff Excellence:</strong> Deliver a complete requirements handoff to Onboarding covering use cases, messaging strategy, and integration scope.</li> </ul> <p><strong>Implementation & Integration Leadership</strong></p> <ul> <li><strong>Technical Translation:</strong> Bridge clients, third-party vendors, and our internal teams, translating technical requirements into language everyone understands.</li> <li><strong>Integration Orchestration:</strong> Navigate APIs, webhooks, Zapier, SFTP, and other integration paths to keep data flowing between systems.</li> </ul> <p><strong>Enablement & Product Storytelling</strong></p> <ul> <li><strong>Custom Demos & Demo Environments:</strong> Build reusable demo environments and use-case demos the entire sales team can pull from.</li> <li><strong>Product Video & Content:</strong> Create short-form product videos and walkthroughs for Sales and Marketing.</li> <li><strong>Sales & Team Enablement:</strong> Run internal enablement sessions and document technical best practices.</li> </ul> <p><strong>Process Building & Optimization</strong></p> <ul> <li><strong>Standardization Champion:</strong> Build repeatable processes and documentation standards that scale as we grow.</li> <li><strong>Feedback Loop:</strong> Surface friction in the sales-to-implementation journey and recommend improvements to Product and Engineering.</li> </ul> <p> </p> <h2><span style="text-decoration: underline;"><strong>What We're Looking For</strong></span></h2> <p><strong>Must Haves</strong></p> <ul> <li><strong>Technical Aptitude:</strong> Comfortable with APIs, webhooks, SFTP, and other integration tools. You don't need to write production code, but you know what's possible.</li> <li><strong>Project Management Instincts:</strong> You build the plan, sequence the work, track open items, and communicate status without being asked.</li> <li><strong>Communication Superpowers:</strong> You explain technical concepts to non-technical audiences (and vice versa) without losing anyone.</li> <li><strong>Marketing Technology Background:</strong> Previous work in email, SMS, or marketing automation. You get deliverability, compliance, and campaign orchestration.</li> <li><strong>AI Fluency:</strong> You use AI tools to accelerate documentation, process mapping, and technical communication, and you know how to validate the output.</li> <li><strong>Pre-Sales Experience:</strong> You've supported sales teams through technical discovery, demos, and proof-of-concept phases, or equivalent client-facing technical work.</li> <li><strong>Comfort with Complex Deals:</strong> Longer sales cycles, complex tech stacks, and multiple stakeholders don't faze you.</li> <li><strong>Documentation Excellence:</strong> Clear, comprehensive technical documentation is your default, not an afterthought.</li> <li><strong>Process-Oriented Mindset:</strong> You spot inefficiencies and build systems that fix them.</li> </ul> <p><strong>Bonus Points</strong></p> <ul> <li><strong>Franchise Familiarity:</strong> Experience with franchise business models and their operational structures.</li> <li><strong>Onboarding/Implementation Experience:</strong> You've been in the trenches during client implementations.</li> <li><strong>Content Creation:</strong> Video production, screen-capture walkthroughs, or product marketing content you've made yourself.</li> <li><strong>Enterprise SE Tenure:</strong> Years of dedicated sales/solutions-engineering experience in enterprise SaaS.</li> </ul> <p> </p> <h2><span style="text-decoration: underline;"><strong>Why You'll Love Working Here</strong></span></h2> <ul> <li><strong>100% employer-paid health coverage</strong> – Medical, Dental, Vision, and Life/AD&D (employee-only)</li> <li><strong>Remote-first culture</strong> – Work from anywhere with our globally distributed team</li> <li><strong>Flexible PTO</strong> – We trust you to manage your time. Take what you need, no tracking required.</li> <li><strong>Annual company offsite</strong> – Connect with the team in person once a year </li> <li><strong>Built-in recharge time</strong> – Summer Fridays and quarterly R&R days</li> <li><strong>Paid Parental Leave & Adoption Assistance</strong> – Support when your family grows</li> </ul> <p> </p> <h3><em><strong>Salary Range: 110,000-150,000 USD annually </strong></em></h3> <p> </p>
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