Is the Contact Center Agent position at Walker Advertising fully remote?

Yes, this Contact Center Agent position at Walker Advertising is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Contact Center Agent role?

This is a full-time Contact Center Agent position at Walker Advertising.

What benefits does Walker Advertising offer for this position?

Walker Advertising offers the following benefits: Paid Time Off, Parental Leave, Dental Insurance, Vision Insurance, Employee Assistance Program, Performance Bonus.

How do I apply for the Contact Center Agent position at Walker Advertising?

You can apply for this Contact Center Agent position by clicking the "Apply Now" button on this page, which will take you to Walker Advertising's application portal.

Contact Center Agent at Walker Advertising

United States

Apply Now

Remote Opportunity

Contact Center Agent

Join Walker Advertising as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Contact Center Agent

Walker Advertising

Full Time

2 months ago

About The Role As a Contact Center Agent, you’ll be the first point of contact for individuals seeking legal assistance. You'll engage with consumers through inbound and outbound calls, chat, and text, helping connect them with the appropriate legal services.

United States

Engineering

Entry

Customer Service

Inbound Calls

Outbound calls

+5 more

Job Description

About The Role

As a Contact Center Agent, you’ll be the first point of contact for individuals seeking legal assistance. You'll engage with consumers through inbound and outbound calls, chat, and text, helping connect them with the appropriate legal services. This role requires excellent communication skills, empathy, and the ability to thrive in a fast-paced, goal-driven environment. As part of our full-time hourly team, you'll play a key role in resolving inquiries while ensuring a high level of customer satisfaction and upholding our standards of excellence.

What You'll Do

Deliver exceptional customer service through effective phone, chat, and text communication.
Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers.
Handle customer concerns, and provide appropriate solutions and alternatives within the time limits.
Maintain a professional and customer-oriented demeanor to provide a positive caller experience.
Accurately input and update customer information.
Meet or exceed performance metrics, including response times and customer satisfaction benchmarks.
Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards.
Collaborate with the team to ensure seamless operations and uphold Contact Center procedures.

Qualifications

Previous collections, customer service, inside sales, or telemarketing experience preferred.
Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles.
Exceptional customer service skills with strong oral and written communication abilities.
Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments.
Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment.
Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner.
Access to reliable internet connection and necessary computer equipment for job duties.
Typing speed of at least 35 words per minute with accuracy.
A customer-oriented mindset and a strong commitment to continuous improvement.
Must be able to work full-time and be available on both weekend days.

Benefits/Perks

3 Weeks Paid Time Off
12 Weeks of Paid Parental Leave
Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
401(k) Retirement Savings Plan
Wellness Initiatives/Employee Assistance Program
Rewards and Recognition Programs
Career Development Opportunities
Competitive compensation with bonus opportunities based on performance and conversions

Pay Range
Starting at $16.25/hour + potential bi-weekly bonus (Remote - United States)

AI Disclaimer & Accommodations

We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans.

If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.

Benefits

Paid Time Off
Parental Leave
Dental Insurance
Vision Insurance
Employee Assistance Program
Performance Bonus

Skills

Customer Service

Inbound Calls

Outbound calls

Active Listening

Problem Solving

Multitasking

Written Communication

Oral Communication

Ready to Apply?

Join Walker Advertising today

Posted 2 months ago

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