Head of Collections & Asset Recovery / Russian Speaker at WHIZZ
Worldwide
<p>We’re looking for an experienced Head of Collections & Asset Recovery to lead our collections function and own performance across delinquent accounts, debt recovery and equipment repossession.</p><p>This role requires strong hands-on expertise in B2C collections and a deep understanding of how to manage delinquency from early-stage intervention through hard collections and asset recovery.</p>Responsibilities<ul><li>Own the overall collections and recovery strategy and performance of the department.</li><li>Manage and develop the collections team, set targets, distribute workload and ensure consistent execution.</li><li>Own key KPIs including collection rate, delinquency levels and asset recovery.</li><li>Build and continuously improve strategies for soft and hard collections.</li><li>Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies.</li><li>Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries.</li><li>Manage equipment repossession and asset recovery, including internal processes and external partners.</li><li>Manage relationships with third-party collection agencies and other recovery providers.</li><li>Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes.</li></ul> <ul><li>5+ years of B2C collections / debt recovery experience, preferably in the United States, including significant experience managing delinquent customers.</li><li>3+ years in a collections leadership role with responsibility for a team and portfolio performance.</li><li>Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation and recovery strategies.</li><li>Experience managing large delinquent portfolios using segmentation and data-driven prioritization.</li><li>Strong understanding of collections KPIs and ability to identify the drivers behind changes in recovery performance.</li><li>Experience with asset recovery or repossession is a major advantage.</li><li>Experience working with third-party collection agencies, legal escalation or fraud/theft cases is a strong advantage.</li><li>Strong analytical, leadership and decision-making skills.</li><li>Fluent English (C1+).</li><li>Russian language proficiency is a plus.</li><li>Availability during US Eastern Time business hours.</li></ul> <ul><li>Join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.</li><li>Own an entire business-critical function with direct impact on profitability and loss reduction.</li><li>Work closely with founders and senior leadership.</li><li>Significant autonomy to build and improve collections strategy, processes and team performance.</li><li>Fully remote, full-time role.</li><li>Base salary from $5,000/month + performance bonus.</li></ul>
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