Team Lead, Delinquent Customers at WHIZZ
United States
<p></p><p>We’re looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance.</p><p>This is not a customer-facing collections role. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.</p><p></p>Responsibilities<p>· Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.</p><p>· Own and improve collections KPIs and recovery performance.</p><p>· Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.</p><p>· Regularly review overdue accounts and prioritize recovery efforts.</p><p>· Identify process gaps and propose improvements to our collections system and workflows.</p><p>· Work with Operations, Customer Support and Development teams to implement improvements.</p><p>· Coordinate escalations to third-party agencies or law enforcement when needed.</p><p>· Report results, risks and improvement initiatives to senior management.</p> <p></p><p>· 3+ years of experience in operations, customer support, collections or a related field.</p><p>· 2+ years of team management or supervisory experience.</p><p>· Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.</p><p>· Strong ownership and ability to manage performance through KPIs.</p><p>· Comfortable working with CRM/ERP systems and operational processes.</p><p>· Fluent English (C1+). Russian is a plus.</p><p>· Availability during US Eastern Time business hours.</p> <p>What We Offer</p><p>· Opportunity to join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.</p><p>· Direct work with the company’s founders and significant ownership over an important business function.</p><p>· Opportunity to learn AI tools, automation and vibe coding — previous experience is not required.</p><p>· Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.</p><p>· Fully remote, full-time role (40 hours/week).</p><p>· Base salary from $3000 + performance bonus.</p>
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