Operations Associate (Spanish Speaking) at WorkMotion

Worldwide

<p>Operations Associate (CX)</p><p>Location: Remote (within +/- 2 hours of CET)<br />Contract type: Full-time<br />Language: Spanish &amp; English</p><p>Not Your Typical Workplace</p><p>Tired of the traditional 9-to-5? Imagine a world without borders, where talented people can work from wherever they are. That’s the future of work — and it’s what we’re building at WorkMotion.</p><p>Our remote-first team spans the globe, helping companies hire, onboard, and manage talent internationally through smart, flexible workforce solutions. Fast-paced, people-driven, and globally connected, we help businesses build teams without borders.</p><p>More Than a Role</p><p>Our Customer Experience Operations (CX Ops) team is looking for a detail-oriented, analytical, and client-focused Operations Associate who is fluent in Spanish and English.</p><p>In this role, you’ll be the bridge between our clients and seamless operations. You’ll investigate invoices, troubleshoot platform issues, and help clients understand how our solutions work.</p><p>You’ll use your analytical and numerical skills to solve complex issues, identify patterns, improve processes, and make sure our clients receive clear and effective support.</p><p>If you enjoy solving problems, connecting the dots, bringing structure to complex situations, and helping clients find the right solution, we’d love to hear from you.</p><p>Where Responsibility Meets Real Opportunity</p><ul><li>Investigate and resolve invoice queries with accuracy and accountability, ensuring clients receive clear and reliable information.</li><li>Manage client inquiries end-to-end, taking ownership of each case until resolution and collaborating with Finance, Product, and HR Operations teams when needed.</li><li>Analyse patterns and trends in client queries to identify process gaps and recommend data-driven improvements.</li><li>Troubleshoot platform issues and guide clients and employees through solutions to restore functionality quickly.</li><li>Create and maintain clear, practical knowledge documentation to support both clients and internal teams.</li><li>Manage multiple client cases at the same time, prioritising effectively while balancing empathy, accuracy, and efficiency.</li></ul><p>What It Takes to Make an Impact Here</p><ul><li>2–4 years of experience in customer experience operations, financial support, customer support, or SaaS environments, ideally in a client-facing role.</li><li>Fluent Spanish and strong English, both written and spoken, with the ability to communicate clearly and build trust with clients.</li><li>Strong numerical and analytical skills, with confidence working with data and investigating invoices.</li><li>Ability to simplify complex information and communicate it clearly to clients and internal stakeholders.</li><li>A strong sense of ownership — you’re proactive, structured, and follow through until an issue is fully resolved.</li><li>Organised, calm, and adaptable, with the ability to prioritise effectively in a fast-paced environment.</li></ul><p>Bonus Points If You Bring</p><ul><li>Experience with invoice management, CRM, or ticketing tools such as Salesforce or NetSuite.</li><li>Familiarity with EOR, payroll, HR, or workforce management systems.</li><li>Additional languages, particularly German, are a plus.</li></ul><p>Not Your Typical Team</p><ul><li>Global, remote, and thriving: We’re a global team of talented individuals spread across 26 countries. Our WorkFlex programme gives you the flexibility to work from different locations while staying connected with your team.</li><li>Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day — a full day off to recharge and reset.</li><li>Get fit and stay active: Whether it’s yoga, weightlifting, or a quick run, you can stay active on your terms with our subsidised gym memberships.</li><li>Learn, grow, and develop: Our Training &amp; Development Allowance gives you opportunities to continuously develop your skills and knowledge.</li><li>Stay connected: Take part in our annual team meetups and connect with colleagues from around the world.</li><li>Diversity is our superpower: We’re proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace.</li></ul><p><br />Benefits vary depending on location due to local laws and regulations.</p><p>At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, please reach out to our Recruitment Team at Jobs@WorkMotion.com. We’re here to support you throughout the process.</p>