SAP Cloud ALM at Zensar

India

<p><span lang="EN-ZA"><strong>Implementation and Configuration Services</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA"><strong>Solution Design and Architecture</strong>:</span><ul style="list-style-type: circle;"><li><span lang="EN-ZA">Define the overall architecture for SAP Cloud ALM in accordance with the customer's SAP landscape.</span></li><li><span lang="EN-ZA">Ensure integration with other SAP solutions like SAP S/4HANA, SAP SuccessFactors, etc.</span></li></ul></li><li><span lang="EN-ZA"><strong>Configuration</strong>:</span><ul style="list-style-type: circle;"><li><span lang="EN-ZA">Setup of SAP Cloud ALM in alignment with customer requirements and SAP best practices.</span></li><li><span lang="EN-ZA">Customizing the tools for application lifecycle management such as Change Control Management, Incident Management, and Monitoring.</span></li><li><span lang="EN-ZA">Configuration of monitoring, alerting, and reporting features within SAP Cloud ALM.</span></li></ul></li></ul><p><span lang="EN-ZA"><strong>2. Service Monitoring and Performance Management</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA"><strong>System Monitoring</strong>:</span><ul style="list-style-type: circle;"><li><span lang="EN-ZA">Continuous monitoring of SAP Cloud ALM and associated systems to ensure availability, performance, and security.</span></li><li><span lang="EN-ZA">Define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to track system health.</span></li></ul></li><li><span lang="EN-ZA"><strong>Incident and Problem Management</strong>:</span><ul style="list-style-type: circle;"><li><span lang="EN-ZA">Identify and manage incidents, including coordination with SAP support (SAP OSS) for critical issues.</span></li><li><span lang="EN-ZA">Track and resolve problems to improve service availability.</span></li></ul></li><li><span lang="EN-ZA"><strong>Service Level Monitoring</strong>:</span><ul style="list-style-type: circle;"><li><span lang="EN-ZA">Ensure that SLAs are met, track compliance, and provide reporting on service delivery performance.</span></li></ul></li></ul><p><span lang="EN-ZA"><strong>3. Change and Release Management</strong></span></p><ul style="list-style-type: disc;"><li><span lang="EN-ZA"><strong>Change Request Management</strong>:</span><ul style="list-style-type: circle;"><li><span lang="EN-ZA">Handle change requests for SAP Cloud ALM system configurations, enhancements, or new features.</span></li><li><span lang="EN-ZA">Perform impact assessments and ensure proper change control procedures are followed.</span></li></ul></li><li><span lang="EN-ZA"><strong>Release Management</strong>:</span><ul style="list-style-type: circle;"><li><span lang="EN-ZA">Plan and execute releases of new features, fixes, and upgrades to the SAP Cloud ALM environment.</span></li></ul></li></ul><p><span style="font-family: Aptos, sans-serif;"><span lang="EN-ZA" style="font-size: 11pt; line-height: 107%;">Coordinate with SAP and internal teams to manage the release cycle effectively</span></span></p> <br>At Zensar, we’re <i>“experience-led everything”</i>. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: <i>Together, we shape experiences for better futures</i>. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is <i>ONE with Client</i> - a set of four core values that reflect who we are and how we work: <i>One Zensar, Nurturing, Empowering, and Client Focus</i>.<br/><br/> Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore <a href="https://www.zensar.com/careers/" target="_blank">Life at Zensar</a>&nbsp;and join us to <a href="https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&amp;fs=1" target="_blank">Grow. Own. Achieve. Learn.</a>&nbsp;to be the best version of yourself.<br/><br/> We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.