Czech Speaking Booking Agent (Remote in Greece) at Eco Plus Solutions AB
Worldwide
<p>This fully remote position is open exclusively to individuals currently living in Greece or those actively arranging their own move to the country. We cannot consider applications from international candidates who do not intend to set up a permanent working residence in Greece.</p> <p>Our customer experience department is looking for proactive problem-solvers to represent a top-tier global leader in the digital travel sector. In this role, you will serve as a key brand ambassador for a prestigious international company, enjoying a fully remote position available from anywhere within Greece.</p> <p>Your day-to-day responsibilities extend well past routine customer service. As a specialized travel logistics consultant, you will safeguard the company's industry reputation by resolving intricate booking issues and guaranteeing a smooth, premium travel experience for every user. You will act as the crucial bridge between technical accuracy and customer satisfaction.</p> <h3>Key Responsibilities & Daily Duties</h3> <p>As a Travel Logistics Specialist, your daily responsibilities will include:</p> <ul><li><strong>Multichannel Communication:</strong> Handling various customer inquiries across phone, email, and live chat with articulate, fluent expression in both Czech and English.</li><li><strong>Issue Resolution:</strong> Quickly resolving complicated booking disputes and payment inquiries while offering empathetic, helpful care.</li><li><strong>Expert Advisory:</strong> Keeping current on international travel regulations and internal systems to provide dependable, high-quality guidance.</li><li><strong>System Documentation:</strong> Thoroughly logging every customer interaction in the company database to maintain precise records.</li><li><strong>Performance Goals:</strong> Regularly meeting personal productivity targets while working with a global team to raise overall service quality.</li></ul> <h3>Candidate Profile: Qualifications & Traits</h3> <p>We are looking for self-motivated professionals who thrive with minimal oversight in a fast-moving, digital work setting.</p> <h4>Language Skills</h4> <ul><li><strong>Czech:</strong> Complete, C2-level fluency to handle complex customer situations effortlessly.</li><li><strong>English:</strong> Strong professional fluency (at least B2 level) for internal teamwork and daily operational updates.</li></ul> <h4>Work Requirements & Characteristics</h4> <ul><li><strong>Remote Work Environment:</strong> Legal authorization to work in Greece, along with a quiet, dedicated home workspace featuring fast, reliable internet.</li><li><strong>Communication & Composure:</strong> Exceptional interpersonal skills paired with the emotional poise to remain professional during challenging client interactions.</li><li><strong>Self-Direction:</strong> Strong personal discipline to manage busy daily schedules independently in a fully virtual setup.</li></ul> <h3>Compensation, Perks, & Career Progression</h3> <p>We provide a well-rounded rewards package designed to enhance your lifestyle and foster long-term professional growth:</p> <ul><li><strong>Competitive Pay:</strong> A specialized compensation structure tailored for bilingual professionals in Greece, including the standard 14 monthly salary payments per year.</li><li><strong>Monthly Bonuses:</strong> Additional performance-based cash rewards granted monthly for meeting and surpassing company targets.</li><li><strong>Immediate Medical Benefits:</strong> Full private health and life insurance starting on your first day of employment.</li><li><strong>Hardware Provided:</strong> A complete, high-spec work equipment kit—including a company laptop—delivered straight to your home.</li><li><strong>Career Pathways:</strong> Clear internal opportunities to step up into leadership, quality monitoring, or management roles.</li></ul> <h3>Relocation Assistance (For Candidates Moving to Greece)</h3> <p>For candidates relocating to Greece from abroad for this role, we supply comprehensive support to ensure a smooth transition:</p> <ul><li><strong>Paid Travel:</strong> Your flight to Greece is fully covered by the organization.</li><li><strong>Temporary Lodging:</strong> 30 days of free, high-quality temporary housing so you can settle in comfortably.</li><li><strong>Local Administrative Guidance:</strong> Step-by-step help with local bureaucracy, including obtaining your Greek tax number (AFM) and social security registration (AMKA).</li></ul> <h3>Application Process</h3> <p>Eager to launch a remote career with a global industry leader? Click <strong>"Apply Now"</strong> to upload your current English CV! Our recruitment team will get in touch soon to schedule your initial online interview.</p>
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