Is the ITSM Incident and Problem Manager position at Global Enterprise Services, LLC fully remote?

Yes, this ITSM Incident and Problem Manager position at Global Enterprise Services, LLC is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time ITSM Incident and Problem Manager role?

This is a full-time ITSM Incident and Problem Manager position at Global Enterprise Services, LLC.

What are the main requirements for the ITSM Incident and Problem Manager role?

Key requirements include: Lead day-to-day Incident Management activities, Provide command and control of Major Incidents, Maintain accurate, high-quality incident records, and more.

How do I apply for the ITSM Incident and Problem Manager position at Global Enterprise Services, LLC?

You can apply for this ITSM Incident and Problem Manager position by clicking the "Apply Now" button on this page, which will take you to Global Enterprise Services, LLC's application portal.

Remote Opportunity

ITSM Incident and Problem Manager

Join Global Enterprise Services, LLC as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

ITSM Incident and Problem Manager

Global Enterprise Services, LLC

Full Time

$80,000 - $150,000*

5 months ago

GES was awarded U.S. Air Force Cloud One Architecture and Common Shared Services contract and is currently seeking an Incident and Problem Manager supporting AWS, Azure, Google, and Oracle clouds.

United States

Operations

Senior

incident management

Problem Management

ITIL

+5 more

Job Description

GES was awarded U.S. Air Force Cloud One Architecture and Common Shared Services contract and is currently seeking an Incident and Problem Manager supporting AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location

These positions will be remote

Primary

Responsibilities Could Include

· Lead day-to-day Incident Management activities, ensuring rapid restoration of service and adherence to agreed SLAs

· Provide command and control of Major Incidents, chairing technical bridge calls, coordinating SMEs and directing resolution activities

· Maintain accurate, high-quality incident records, outage documentation and communications to support availability reporting and stakeholder awareness

· Manage the full Problem Management lifecycle, including root cause analysis, Known Errors, workarounds and preventative actions

· Drive trend analysis and produce high-quality reports with insights and recommendations for technical and executive audiences

· Support Post Incident Reviews and continual improvement initiatives, uplifting SOPs, workflows and ITIL-aligned processes

· Collaborate closely with technical and service teams to improve help desk capability, knowledge sharing and operational resilience

Technical Leadership

· Proven experience in Incident and/or Problem Management within complex, high-availability ICT environments

· Strong working knowledge of ITIL frameworks across Incident, Problem, Change, Request and Knowledge Management

· Ability to operate effectively under pressure, managing competing priorities while maintaining clear, high-quality communication

· Strong analytical capability, with experience interpreting operational data and providing actionable insights to leadership

· Demonstrated ability to champion, develop and uplift ITIL process maturity, including training and coaching operational teams

· Confident stakeholder engagement skills, with experience working across senior leaders, technical SMEs and vendors; ITIL v4 certification, ITSM tools (e.g. ServiceNow, JIRA) and Defence or secure environment experience highly regarded

Minimum

Qualifications

· Bachelor's and five (5) years or more of experience; master's and three (3) years or more of experience. Additional experience may be accepted in lieu of degree.

· Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment

· US citizenship required

Certifications: CompTIA Security+ or equivalent (IAT-2)

Preferred

Qualifications

· Experience with USAF Cloud One or Platform 1

· Experience with Knowledge Management

· ITIL Certification

Requirements

Lead day-to-day Incident Management activities
Provide command and control of Major Incidents
Maintain accurate, high-quality incident records
Manage the full Problem Management lifecycle
Drive trend analysis and produce high-quality reports
Support Post Incident Reviews and continual improvement initiatives
Collaborate closely with technical and service teams

Skills

incident management

Problem Management

ITIL

ServiceNow

Jira

Cloud Architecture

AWS

Azure

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Global Enterprise Services, LLC today

Salary Range (AI-Estimated)*

$80,000 - $150,000

80% confidence

Posted 5 months ago

More Operations roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Operations Officer (Protect)

The Nature Conservancy

Full Time

AUD 93.8k - AUD 105.48k

6 days ago

A LITTLE ABOUT US Founded in 1951, The Nature Conservancy is a global conservation organisation dedicated to conserving the lands and waters on which all life depends.

Australia

Operations

Mid

Project coordination

Data Management

Grant Management

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Insurance Litigation Attorney

Cohen Law Group-Florida PA

Full Time

$150k - $250k

6 days ago

Help Us Build Our Arizona Practice What if your next opportunity wasn't just another job? Cohen Law Group is expanding its Arizona practice and looking for an Arizona-licensed attorney who is excited about the opportunity to help shape and grow our presence in the state.

United States

Legal

Mid

Litigation

Insurance Law

Case management

+5 more

Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC

Part Time

6 days ago

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

United States

Engineering

Backend Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Technical Program Manager - Embedded Software

EnCharge AI

Full Time

$200k - $250k

6 days ago

EnCharge AI is building a new generation of AI compute systems designed to deliver dramatically higher energy efficiency for AI inference. Our technology combines innovative compute architectures with a full-stack software platform spanning silicon, firmware, drivers, compilers, runtimes, and AI…

United States

Engineering

Backend Engineering

Staff

Technical Program Management

Embedded Software

Silicon Bring-up

+5 more

💥 Make an Impact Become a Life Insurance Producer

GIA Legacy Planning

Full Time

6 days ago

💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunities for individuals to grow their businesses within the life insurance industry.

United States

Engineering

Backend Engineering

Entry

Sales

Insurance

Client Relationship Management

+5 more

Head of Growth

Richpanel

Full Time

$160k - $200k

6 days ago

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

6 days ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more