Business Process Analyst / Technical Writer at H & R COMPUTER CONSULTING SERVICES
United States
$85k - $100k
<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>401(k)</li> <li>Competitive salary</li> <li>Dental insurance</li> <li>Health insurance</li> <li>Vision insurance</li> </ul> </div> <div class="trix-content"> <div> <strong>Title - Business Process Analyst / Technical Writer<br>Client - NOAA<br>Location - Remote<br>Duration - 1 year contract</strong><br><br>Key Responsibilities<br><br> </div><div>Meeting Attendance and Information Gathering<br><br> </div><div>• Attend up to four to five virtual meetings per week with NOAA OAR administrative teams and up to three to four per week with portal development staff.<br>• Come to each session prepared with a structured agenda and specific open questions rather than attending passively.<br>• Capture meeting minutes, decisions, and action items, and issue them within one business day.<br>• Maintain a running action item register with named owners and due dates, reconciled at each subsequent session.<br><br><strong>SOP Compilation and Formatting<br></strong><br> </div><div>• Compile administrative workflows into clear, accurate Standard Operating Procedures suitable for handoff to developers.<br>• Apply a single standardized template across all teams so the SOP library is consistent from the first document to the last.<br>• Return drafts to the owning team for validation, adjudicate comments, and manage version control and change logs.<br>• Deliver SOPs iteratively as teams complete them, and assemble a consolidated final package at the end of the engagement.<br><br> </div><div> <strong>Portal Requirements Documentation<br></strong><br> </div><div>• Decompose validated SOPs into discrete, testable requirement statements written for programmers, not administrators.<br>• Assign each requirement a unique identifier, a source reference, a priority, and an acceptance criterion.<br>• Map user workflows to ticketing system capabilities, including roles, request types, routing rules, status transitions, approvals, notifications, and exception handling.<br>• Maintain full traceability from SOP section to requirement to portal capability, and manage the requirements baseline through a logged change process.<br><br> </div><div> <strong>Cross-Team Coordination<br></strong><br> </div><div>• Identify where administrative teams handle the same function differently, and log each discrepancy with both variants and the rationale behind them.<br>• Convene the affected team leads and drive reconciliation at the working level, escalating only where teams cannot agree — and escalating with options and a recommendation, not an open question.<br>• Communicate approved documentation changes to affected team leads proactively so alignment is maintained rather than periodically restored.<br><br> </div><div> <strong>Portal Developer Coordination<br></strong><br> </div><div>• Serve as the single interpretive channel between administrative intent and system configuration.<br>• Acknowledge developer questions within one business day and provide a substantive answer or a scheduled working session within three.<br>• Where a technical constraint makes a documented workflow unbuildable, return to the process owner with the constraint and a proposed alternative.<br>• Deliver workflow and configuration data in the structure the development team has agreed to consume.<br><br> </div><div> <strong>User Instruction Development<br></strong><br> </div><div>• Write step-by-step end-user portal instructions organized by the task the user is trying to accomplish rather than by system menu structure.<br>• Validate instructions by walking the documented steps in the built system before release.<br><br> </div><div> <strong>Deliverable and Quality Management<br></strong><br> </div><div>• Produce weekly meeting summaries and monthly status reports on a fixed cadence.<br>• Run a documented quality check against accuracy, clarity, completeness, and template conformance before every submission.<br>• Track and report risks, blockers, and stalled reviews before they threaten the schedule.<br><br> </div><div> <strong>Required Qualifications<br></strong><br> </div><div>• Bachelor's degree in English, Communications, Information Systems, Business Administration, or a related field. Additional directly relevant experience may substitute for the degree.<br>• Five (5) or more years of professional experience in technical writing, business analysis, process documentation, or requirements development.<br>• Demonstrated experience authoring Standard Operating Procedures, process documentation, or workflow documentation for an organizational audience.<br>• Demonstrated experience translating business or administrative processes into system requirements for a development team.<br>• Experience facilitating working sessions and eliciting process detail from subject matter experts who are not documentation professionals.<br>• Experience coordinating across organizational boundaries and resolving conflicting process definitions between groups.<br>• Advanced proficiency with Microsoft Word, including templates, styles, and version control, plus working proficiency in Microsoft Excel.<br>• Proficiency with virtual meeting platforms such as Microsoft Teams, Zoom, or Google Meet, and with shared document repositories such as SharePoint or Google Drive.<br>• Exceptional written English, with the ability to produce documents that require minimal editing before client delivery.<br>• U.S. work authorization and the ability to pass standard Federal contractor onboarding.<br>• Reliable high-speed internet and a suitable home office. This role is fully remote and no Government equipment is provided.<br><br> </div><div> <strong>Preferred Qualifications<br></strong><br> </div><div>• Prior experience supporting NOAA, the Department of Commerce, or another Federal agency.<br>• Experience documenting requirements for a ticketing, service request, ITSM, or workflow platform such as ServiceNow, Jira Service Management, Salesforce Service Cloud, Remedy, or Zendesk.<br>• Experience with shared services, administrative consolidation, or business process improvement initiatives.<br>• Familiarity with requirements traceability practices and requirements management tooling.<br>• Experience producing end-user training materials, quick reference guides, or job aids.<br>• Working knowledge of process mapping notation such as BPMN, swimlane diagrams, or Visio-based workflow modeling.<br>• Certification such as CBAP, CCBA, PMI-PBA, or a technical writing credential.<br>• Experience working under an ISO 9001 quality management system.</div> </div> <p>This is a remote position.</p>
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