Customer Service Loan Specialist (Sun - Thurs) at LendNation

United States

<p><strong>Remote Customer Service Loan Specialist &ndash; Sunday&ndash;Thursday</strong></p> <p><strong>$20.00/hour + Monthly Bonus Potential</strong><br /><strong>Full-Time | Remote</strong></p> <p>The <strong>QC Holdings E-commerce Department</strong>&nbsp;is growing, and we are seeking motivated customer service professionals to join our team as <strong>Customer Service Loan Specialists</strong>.</p> <p>This position focuses on assisting customers who apply for consumer loans through our <strong>LendNation website</strong>. Loan Specialists work directly with customers to review applications, verify information, obtain required documentation, and help qualified customers complete the loan process.</p> <p><strong>Schedule</strong></p> <p>This opening is specifically for our <strong>Sunday&ndash;Thursday shift</strong>:</p> <ul> <li><span><strong>Sunday: 10:00 AM&ndash;7:00 PM Central Time</strong></span></li> </ul> <ul> <li><span><strong>Monday&ndash;Thursday: 12:00 PM&ndash;9:00 PM Central Time</strong></span></li> </ul> <ul> <li><span><strong>Friday &amp; Saturday: OFF</strong></span></li> </ul> <p>Candidates must be available to consistently work this schedule.</p> <p><strong>What You'll Do</strong></p> <ul> <li><span>Assist customers with online consumer loan applications</span></li> </ul> <ul> <li><span>Review and verify application information and documentation</span></li> </ul> <ul> <li><span>Communicate directly with customers by phone and email</span></li> </ul> <ul> <li><span>Help customers understand and complete outstanding application requirements</span></li> </ul> <ul> <li><span>Analyze application information according to established product guidelines</span></li> </ul> <ul> <li><span>Accurately document customer interactions and application activity</span></li> </ul> <ul> <li><span>Manage multiple applications and priorities in a fast-paced remote environment</span></li> </ul> <ul> <li><span>Provide professional, efficient, and customer-focused service throughout the loan process</span></li> </ul> <p><strong>What We're Looking For</strong></p> <p>We are looking for individuals who are <strong>self-motivated, dependable, organized, and comfortable working independently in a remote environment</strong>.</p> <p><strong>Requirements</strong></p> <ul> <li><span>High School Diploma or GED required; some college preferred</span></li> </ul> <ul> <li><span>At least <strong>3 years </strong>of customer service experience</span></li> </ul> <ul> <li><span>Previous loan processing, verification, financial services, or call center experience is helpful but not required</span></li> </ul> <ul> <li><span>Strong attention to detail</span></li> </ul> <ul> <li><span>Excellent verbal and written communication skills</span></li> </ul> <ul> <li><span>Strong time-management and organizational skills</span></li> </ul> <ul> <li><span>Comfortable working with multiple computer systems and applications</span></li> </ul> <ul> <li><span>Knowledge of Microsoft Office products</span></li> </ul> <ul> <li><span>Ability to type at least 35 WPM</span></li> </ul> <ul> <li><span>Bilingual Spanish skills are a plus</span></li> </ul> <p><strong>Remote Work</strong></p> <p>This position is <strong>fully remote</strong>, with an optional hybrid opportunity upon successful completion of training and maintenance of performance standards.</p> <p>Remote employees must reside in a state where QC Holdings currently conducts business:</p> <p><strong>Alabama, Idaho, Illinois, Kansas, Kentucky, Mississippi, Missouri, Nevada, New Mexico, Oklahoma, Tennessee, Texas, Utah, or Wisconsin.</strong></p> <p><strong>Why Join Our Team?</strong></p> <ul> <li><span>Full-time employment</span></li> <li>Competitive pay and benefit programs</li> </ul> <ul> <li><span>Monthly bonus potential</span></li> </ul> <ul> <li><span>Consistent Sunday&ndash;Thursday schedule</span></li> </ul> <ul> <li><span>Friday and Saturday off</span></li> </ul> <ul> <li><span>Remote work opportunity</span></li> </ul> <ul> <li><span>Established company with more than 30 years in the financial services industry</span></li> </ul> <ul> <li><span>Opportunity to develop experience in consumer lending and financial services</span></li> </ul> <ul> <li><span>Be part of a growing E-commerce department focused on expanding and improving the online customer experience</span></li> </ul> <p><strong>About QC Holdings</strong></p> <p><strong>QC Holdings, Inc. (QCHI), including LendNation</strong>, is a customer-focused provider of convenient financial solutions designed to meet the needs of consumers who may be underserved by traditional banking institutions.</p> <p>With more than 30 years of experience, QCHI provides financial services through approximately 230 branch locations in the United States, as well as online lending services through the LendNation brand.</p> <p>QCHI is headquartered in Lenexa, Kansas, and employs approximately 700 employees throughout the United States.</p> <p>Learn more about QC Holdings and LendNation at <a href="http://www.qchi.com/company" target="_blank" rel="noopener"><strong>www.qchi.com/company</strong></a>.</p> <p><strong>QCHI is an Equal Opportunity Employer.&nbsp;</strong></p>