Cloud Technical Support Engineer at Member Access Processing
United States
$110k - $150k
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:8px 0px;padding:0px;text-align:left;"><b><strong style="font-size:11pt;white-space:pre-wrap;">Overview</strong></b><span style="background-color:rgb(198,198,198);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:8px 0px;padding:0px;text-align:left;"><b><strong style="font-size:11pt;white-space:pre-wrap;">Member Access Processing is seeking a motivated</strong></b><span style="white-space:pre-wrap;"> </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Cloud</strong></b><span style="white-space:pre-wrap;"> </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Technical Support</strong></b><span style="white-space:pre-wrap;"> </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Engineer</strong></b><span style="white-space:pre-wrap;"> </span><b><strong style="font-size:11pt;white-space:pre-wrap;">to support our Microsoft 365, Azure, endpoint, identity, and business application environments. This role will provide hands-on technical support for employees, help administer cloud-based services, troubleshoot access and device issues, assist with application deployments, and support ongoing improvements to MAP’s technology operations. The ideal candidate has</strong></b><span style="white-space:pre-wrap;"> </span><b><strong style="font-size:11pt;white-space:pre-wrap;">7+ years of experience supporting Microsoft 365 and Azure in a business environment and is comfortable working with internal users, vendors, and technical partners to resolve issues and improve service delivery.</strong></b><span style="color:rgb(0,0,0);background-color:rgb(198,198,198);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:8px 0px;padding:0px;text-align:left;"><b><strong style="font-size:11pt;white-space:pre-wrap;"></strong></b><b><strong style="white-space:pre-wrap;">Role and Responsibilities</strong></b><b><strong style="font-size:11pt;white-space:pre-wrap;"></strong></b><b><strong style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0px;padding:0px;text-align:left;"><span style="font-size:10pt;white-space:pre-wrap;">In this position, you will establish a standard for excellence in the following crucial areas: </span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0px 0px 2px;padding:0px;text-align:left;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Microsoft 365, Azure, Endpoint, and Application Support:</strong></b><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Microsoft 365 Administration:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Support users, groups, shared mailboxes, distribution lists, Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft 365 licensing.</span><span style="color:rgb(36,36,36);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Azure and Identity Support:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Assist with Microsoft Entra ID administration, MFA, conditional access, role-based access, identity lifecycle tasks, and user access troubleshooting.</span><span style="color:rgb(36,36,36);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Endpoint Management:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Support Microsoft Intune-managed devices, endpoint compliance, application deployments, device enrollment, configuration policies, and end-user troubleshooting.</span><span style="color:rgb(36,36,36);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Other areas of potential MAP technical skills:</strong></b><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Active-active processing solutions</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">AP batch maintenance file specs</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">ISO 8583 network and processor interface specifications</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">DPS Forward Resource</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">API’s</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">and Mobile App</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">configuration</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:2px 0px;padding:0px;text-align:left;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Telecom Project Execution</strong></b><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Lead and coordinate day-to-day telecom implementation projects for MAP clients.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Serve as the primary technical resource during client telecom migrations, network upgrades, and connectivity implementations.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Coordinate with Visa DPS, clients, telecom carriers, and third-party vendors to implement and support production connectivity solutions.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:2px 0px;padding:0px;text-align:left;"><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:2px 0px;padding:0px;text-align:left;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Telecom Program Management</strong></b><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Manage portfolio-wide telecom initiatives impacting multiple clients.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Develop project plans, track milestones, manage risks, and provide executive status reporting.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Support MAP enterprise telecom strategies including redundancy, active-active connectivity, Equinix Fabric, Visa Cloud Connect, VPN, and related network solutions.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:2px 0px;padding:0px;text-align:left;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Client-Facing Responsibilities</strong></b><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Participate in implementation calls with credit unions.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Gather and validate client network requirements.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Document solution designs and implementation procedures.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Provide post-implementation support and operational transition documentation.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:2px 0px;padding:0px;text-align:left;"><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:2px 0px;padding:0px;text-align:left;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Workforce</strong></b><span style="white-space:pre-wrap;"> </span><b><strong style="font-size:10pt;white-space:pre-wrap;">Management</strong></b><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Workforce Planning</strong></b><span style="font-size:10pt;white-space:pre-wrap;">:</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Ability to analyze, forecast, and plan workforce supply and demand to ensure the right number of employees with the right skills are available at the right times.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Data Analysis</strong></b><span style="font-size:10pt;white-space:pre-wrap;">: Proficiency in using data analytics to monitor workforce performance, identify trends, and make informed decisions to optimize resource allocation.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Scheduling and Forecasting</strong></b><span style="font-size:10pt;white-space:pre-wrap;">: Expertise in creating and managing schedules to meet business needs, while accurately forecasting future staffing requirements based on historical data and business trends.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Reporting and Communication</strong></b><span style="font-size:10pt;white-space:pre-wrap;">: Strong skills in generating detailed reports and effectively communicating insights to stakeholders, ensuring transparency and informed decision-making.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Resource Management</strong></b><span style="font-size:10pt;white-space:pre-wrap;">: Capability to efficiently allocate and manage resources to maximize productivity and meet organizational goals.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Problem-Solving</strong></b><span style="font-size:10pt;white-space:pre-wrap;">: Aptitude for identifying issues and implementing effective solutions to improve workforce efficiency and address capacity challenges.</span><span style="background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:8px 0px;padding:0px;text-align:left;"><b><strong style="font-size:11pt;white-space:pre-wrap;"></strong></b><b><strong style="white-space:pre-wrap;">Preferred Skills</strong></b><b><strong style="font-size:11pt;white-space:pre-wrap;"></strong></b><b><strong style="background-color:rgb(198,198,198);font-size:11pt;white-space:pre-wrap;"> </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Microsoft 365 Support:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Strong working knowledge of Exchange Online, SharePoint Online, OneDrive, Teams, user/group administration, permissions, and license management.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Azure and Entra ID:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Experience supporting Microsoft Entra ID, Azure virtual machines, basic networking, storage, RBAC, identity lifecycle processes, MFA, and conditional access.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Endpoint Management:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Experience with Microsoft Intune, device enrollment, compliance policies, application deployment, Windows troubleshooting, and remote support.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Technical Troubleshooting:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Ability to diagnose and resolve access, licensing, connectivity, performance, device, and application issues across cloud and endpoint environments.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Business Application Support:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Comfortable supporting line-of-business applications, coordinating with vendors, documenting issues, and escalating when appropriate.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Documentation:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Ability to create clear support notes, troubleshooting steps, knowledge base articles, and user-facing instructions.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Customer Service and Communication:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Strong communication skills with the ability to support end users, explain technical issues clearly, and work effectively with internal teams and vendors.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Microsoft 365 Administration:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">7</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">years of hands-on experience supporting a Microsoft 365 environment, including user and group administration, Exchange Online, SharePoint Online, OneDrive, Teams, and license management.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Azure Support Experience:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Experience supporting Azure services such as Microsoft Entra ID, Azure virtual machines, storage, networking, role-based access control, and basic monitoring/troubleshooting.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Endpoint and Identity Management:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Familiarity with Microsoft Intune, device enrollment, endpoint compliance, MFA, conditional access, and identity lifecycle processes.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Automation and Scripting:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Preferred experience using PowerShell and Power Automate to automate Microsoft 365, Azure, Intune, user lifecycle, reporting, and support workflows.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Security Awareness:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Familiarity with least privilege access, secure authentication practices, endpoint security, audit support, and compliance-driven documentation.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Project and Change Support:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Ability to assist with system changes, application rollouts, onboarding/offboarding tasks, and technology improvement initiatives.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Strong proficiency in Excel </span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li><li style="margin:0px;font-size:10pt;letter-spacing:0.25px;line-height:1.6;"><b><strong style="font-size:10pt;white-space:pre-wrap;">Reporting and Communication: </strong></b><span style="font-size:10pt;white-space:pre-wrap;">Strong skills in generating detailed reports and effectively communicating insights to stakeholders.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:8px 0px;padding:0px;text-align:left;"><b><strong style="font-size:11pt;white-space:pre-wrap;">Qualifications and Education Requirements:</strong></b><span style="color:rgb(32,33,36);background-color:rgb(198,198,198);font-size:11pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Bachelor's Degree in Computer Science, Information Technology, or a related field preferred; equivalent Microsoft 365, Azure, endpoint support, or help desk experience may be considered.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Minimum</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">7</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">years of experience supporting Microsoft 365 and Azure environments in a business setting.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Experience administering or supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, users, groups, permissions, and licensing.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Experience supporting Microsoft Entra ID, MFA, conditional access, identity lifecycle processes, RBAC, and Azure-related access or connectivity issues.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Experience supporting Windows endpoints, Microsoft Intune-managed devices, application deployment, endpoint compliance, and remote troubleshooting.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Strong troubleshooting, documentation, communication, and customer service skills with the ability to coordinate with vendors and internal stakeholders.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Minimum</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">7</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">years of experience supporting Microsoft 365 and Azure environments in a business setting.</span><span style="color:rgb(51,51,51);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;"> </span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Ability to troubleshoot Microsoft 365 and Azure-related access, licensing, connectivity, device, and application issues while documenting resolutions and escalating when appropriate</span></li></ul>
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