Finnish Speaking Customer Service Agent - Work Remote In Greece at Mercier Consultancy Group

Portugal

Finnish Speaking Customer Service AgentAbout Mercier Consultancy Group<p>Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top-tier multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in meaningful, rewarding careers throughout Europe, we are committed to delivering exceptional recruitment experiences for both our clients and our candidates. At Mercier Consultancy Group, we believe that the right opportunity can genuinely change lives — and we are here to make that happen for you.</p>Job Overview<p>We are currently seeking a talented and motivated Finnish Speaking Customer Service Agent to join a dynamic and fast-growing Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Finnish-speaking professionals who are passionate about delivering outstanding customer experiences and are looking to advance their careers in the Customer Support Services industry. If you are searching for Finnish-speaking jobs or exploring exciting Jobs in Greece, this Finnish Speaking Customer Service Agent position in Greece could be the perfect next step in your professional journey.</p>Key Responsibilities<ul><li>Deliver prompt, professional, and empathetic customer support to Finnish-speaking clients via telephone, email, and live chat channels.</li><li>Accurately identify customer needs, troubleshoot issues, and provide effective solutions in line with company service standards and policies within the Customer Support Services environment.</li><li>Maintain detailed and precise records of all customer interactions, enquiries, and resolutions using internal CRM and case management systems.</li><li>Escalate complex or unresolved customer issues to the appropriate departments or senior support teams in a timely and professional manner.</li><li>Consistently meet and exceed individual and team performance targets, including response times, customer satisfaction scores, and quality assurance benchmarks.</li><li>Stay fully up to date with product and service knowledge, ongoing training materials, and any updates to internal processes relevant to the Customer Support Services function.</li><li>Collaborate actively with team members and supervisors to continuously improve the quality and efficiency of the customer support experience.</li><li>Contribute to a positive, inclusive, and high-performance remote working culture that reflects the values and standards of Mercier Consultancy Group.</li></ul> <ul><li>Native or fluent Finnish language skills, both spoken and written, are essential for this role.</li><li>A valid EU passport or EU citizenship is mandatory to be eligible for this position.</li><li>Previous experience in a customer service, customer support, or contact centre environment is highly advantageous.</li><li>Strong communication and interpersonal skills with a genuine passion for helping customers and resolving issues effectively.</li><li>Comfortable working in a remote setting with a reliable internet connection and a professional home working environment within Greece.</li><li>Proficiency in using digital tools, CRM platforms, and standard office software applications.</li><li>A proactive, self-motivated attitude with the ability to work independently and manage time effectively in a fast-paced Customer Support Services environment.</li></ul> What We Offer<ul><li>Competitive Monthly Salary reflective of your skills, experience, and the market standard for Customer Support Services professionals.</li><li>Fully Paid Training Programme to set you up for success from day one.</li><li>Comprehensive Health Insurance coverage for your peace of mind.</li><li>Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation to support your smooth transition to Greece.</li><li>Monthly Performance Bonus to reward your dedication and outstanding results.</li><li>2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition.</li><li>A supportive and multicultural remote work environment with clear pathways for career progression.</li><li>And Much More — join Mercier Consultancy Group and discover the full range of benefits awaiting you.</li></ul>Life in Greece<p>Greece is widely celebrated as one of the most captivating and culturally rich countries in all of Europe, offering an extraordinary quality of life that is simply difficult to match. With over 300 days of sunshine per year, breathtaking Mediterranean coastlines, ancient historical landmarks, and a warm and welcoming local culture, Greece provides an inspiring backdrop for both professional growth and personal fulfilment. Whether you are exploring the vibrant streets of Athens, discovering hidden island gems, or relaxing by the crystal-clear waters of the Aegean Sea, life in Greece offers something truly special at every turn.</p><p>Relocating to Greece is an experience that goes far beyond a simple change of scenery — it is an invitation to embrace a richer, more balanced way of living. Greece is renowned for its world-famous cuisine, its deeply rooted traditions of hospitality, and its exceptional affordability compared to many other Western European destinations. For Finnish-speaking professionals considering Jobs in Greece, the country presents an outstanding opportunity to advance your career in the Customer Support Services sector while enjoying an enviable Mediterranean lifestyle. With our fully paid relocation package, making your move to Greece has never been easier or more accessible.</p>How to Apply<p>Are you ready to take the next step in your career and secure this exciting Finnish Speaking Customer Service Agent position in Greece? We would love to hear from you. Click the Apply Now button below to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch with you promptly. Do not miss this remarkable chance to join a leading name in Customer Support Services and build the international career you deserve. We look forward to welcoming you to the Mercier Consultancy Group family.</p>