Italian Speaking Customer Experts for a Tech Leader - Work Remote In Greece at Mercier Consultancy Group

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Italian Speaking Customer Experts for a Tech LeaderAbout Mercier Consultancy Group<p>Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global enterprises. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cross-cultural collaboration, and excellence in service delivery.</p>Job Overview<p>We are currently seeking talented professionals for the Italian Speaking Customer Experts for a Tech Leader position in Greece within the dynamic telecommunications sector. This is a unique opportunity to join one of our most prestigious partners, providing high-level support while enjoying the Mediterranean lifestyle through our inclusive recruitment services for jobs in Greece.</p>Key Responsibilities<ul><li>Act as the primary point of contact for Italian-speaking clients regarding complex telecommunications inquiries and account management.</li><li>Provide technical troubleshooting and diagnostic support for telecommunications hardware and digital service platforms.</li><li>Maintain high levels of customer satisfaction by delivering precise, industry-specific solutions in a timely manner.</li><li>Ensure accurate documentation of all customer interactions within the telecommunications CRM system.</li><li>Collaborate with cross-functional teams to resolve service outages or billing discrepancies effectively.</li><li>Contribute to a high-performance environment, consistently meeting individual and team KPIs defined by our tech leader partner.</li><li>Stay updated on the latest telecommunications product launches to provide expert-level guidance to users.</li></ul> <ul><li>Native or fluent Italian (spoken and written) is mandatory for this role.</li><li>Valid EU passport (mandatory).</li><li>Professional proficiency in English to collaborate within our international team.</li><li>Strong interest in the telecommunications industry and a passion for modern technology.</li><li>Excellent communication and problem-solving skills tailored to high-volume customer support environments.</li><li>Ability to thrive in remote work settings while based in Greece.</li></ul> What We Offer<ul><li>Competitive Monthly Salary + 2 Extra Salaries Per Year (13th and 14th month).</li><li>Fully Paid Training programs to ensure your success in the telecommunications sector.</li><li>Comprehensive Health Insurance package.</li><li>Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival in Greece.</li><li>Lucrative Monthly Performance Bonus based on your individual contribution.</li><li>Exclusive access to one of the most sought-after Italian-speaking jobs in the region.</li><li>And Much More, including continuous career development and internal promotion opportunities.</li></ul>Life in Greece<p>Embarking on a career in Greece offers more than just a job; it provides an unparalleled quality of life. As you settle into your new home, you will discover that Greece is a land of stunning landscapes, ancient history, and a vibrant social culture. Whether you are enjoying the Mediterranean sun or exploring historic ruins, life in Greece ensures a perfect balance between a demanding tech career and a relaxed, rewarding lifestyle.</p><p>Our relocation experts handle the logistics, ensuring your transition to Greece is seamless and stress-free. From the world-renowned cuisine to the welcoming local community, moving to Greece for these Italian-speaking jobs provides a gateway to new friendships and professional growth in one of Europe’s most beautiful destinations.</p>How to Apply<p>If you are ready to take the next step in your career and join a leader in the telecommunications industry, we invite you to Apply Now. Join our elite network of Italian Speaking Customer Experts for a Tech Leader position in Greece and elevate your professional journey with Mercier Consultancy Group.</p>