Norwegian Speaking Support Specialist - Work In Sofia, Bulgaria at Mercier Consultancy Group

Spain

Norwegian Speaking Support SpecialistAbout Mercier Consultancy Group<p>Mercier Consultancy Group is a premier international staffing firm and a leader in European BPO recruitment, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our boutique approach, ensuring every candidate finds a role that aligns with their professional growth while facilitating seamless career transitions across borders.</p>Job Overview<p>We are currently scouting for a talented individual to fill a Norwegian Speaking Support Specialist position in Bulgaria. If you are looking for high-quality Norwegian-speaking jobs that combine professional challenges with an incredible lifestyle, this role offers the perfect entry point into one of the fastest-growing professional hubs in Eastern Europe.</p>Key Responsibilities<ul><li>Provide exceptional service to customers via phone, email, and live chat within the dynamic Customer Support Services industry.</li><li>Maintain a high level of customer satisfaction by providing accurate and timely resolutions to inquiries.</li><li>Efficiently manage customer databases while ensuring all interactions are documented in the internal system.</li><li>Collaborate with cross-functional teams to resolve complex customer issues and enhance service protocols.</li><li>Contribute to the positive reputation of the client by representing their brand with professionalism and cultural sensitivity.</li><li>Proactively identify trends in customer feedback to support ongoing service quality improvements.</li><li>Adhere to security and data privacy standards as required by international BPO compliance regulations.</li></ul> <ul><li>Native or fluent Norwegian (spoken and written) is mandatory for this role.</li><li>A strong command of the English language to effectively communicate within our international office environment.</li><li>Valid EU passport or a valid work permit for Bulgaria.</li><li>Previous experience in the Customer Support Services industry is highly preferred but not essential.</li><li>Exceptional problem-solving skills and a genuine desire to assist others.</li><li>Flexibility to work in a rotating shift pattern as required by the business.</li></ul> What We Offer<ul><li>Competitive Monthly Salary</li><li>Fully Paid Training Program</li><li>Comprehensive Health Insurance</li><li>Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth move to Bulgaria.</li><li>Monthly Performance Bonus linked to service quality.</li><li>€1,500 Signing Bonus (one-time) for new hires.</li><li>An international working environment with excellent networking opportunities.</li><li>And Much More...</li></ul>Life in Bulgaria<p>Choosing to pursue jobs in Bulgaria provides an unparalleled opportunity to experience a vibrant blend of ancient history, modern urban life, and stunning natural landscapes. Sofia, the capital, is a bustling metropolis known for its affordable cost of living, lively café culture, and beautiful mountain views, making it one of the most exciting locations for international professionals.</p><p>Beyond the professional benefits, Bulgaria offers a high quality of life with world-class dining, a thriving nightlife, and quick access to ski resorts and the Black Sea coast. By accepting this Norwegian Speaking Support Specialist position in Bulgaria, you will join a welcoming community of expatriates who have discovered that living in Bulgaria provides the perfect balance between career advancement and personal adventure.</p>How to Apply<p>If you are ready to take the next step in your career and join a leading consultancy, click 'Apply Now' to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your new chapter.</p>