Import CHB Coordinator at Mohawk Global Logistics Corp
United States
$55k - $60k
<div><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;' data-pasted="true"><em><span style='font-size:13px;font-family:"Arial",sans-serif;'>Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.</span></em></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong> </strong></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>Who We Are:</span></strong><span style='font-family:"Arial",sans-serif;'> Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please <a href="https://mohawkglobal.com/about-us/" target="_blank">click here</a>.</span></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here: <a href="https://www.greatplacetowork.com/certified-company/1269724" target="_blank">Mohawk Global - A Great Place to Work!</a></span></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong> </strong></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>POSITION SUMMARY:</span></strong></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>The CHB Coordinator is a developing individual contributor responsible for accurately processing customs entries on assigned accounts and communicating with clients and CBP to support the brokerage team’s daily operations while actively building the skills needed to progress toward independent account management. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success. </span></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>DUTIES & RESPONSIBILITIES:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Build effective working relationships with clients through professional communication and service.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Address routine client inquiries and escalate complex issues as appropriate.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Support client satisfaction through accurate execution and proactive communication.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Process customs entries accurately and timely in accordance with client requirements and regulatory standards.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Ensure compliance with CBP regulations, customer SOPs, and internal procedures.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Maintain accurate shipment records and support operational workflow efficiency.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Collaborate with internal teams and regulatory agencies to address operational challenges.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Identify risks, compliance concerns, or processing errors and take appropriate corrective action.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Escalate non-routine issues and exceptions to leadership as needed.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Partner with Compliance, Transportation, and other operational teams to support shipment execution.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Participate in team meetings, training programs, and coaching sessions.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Seek feedback and apply learnings to improve performance and technical expertise.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Maintain accuracy across entry filings, documentation, and account records.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Support compliance with billing, file completion, and documentation requirements.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Ensure files are processed and finalized within established service standards.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Contribute to meeting productivity, quality, and compliance KPIs.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Perform other duties as assigned.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>BENCHMARKS FOR MEASURING SUCCESS:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Processes assigned customs entries accurately and within established service standards.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Consistently meets productivity, accuracy, and compliance KPIs.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Maintains accurate and complete documentation prior to entry filing.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Demonstrates increasing independence in account management responsibilities.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Communicates effectively with clients, CBP, and internal stakeholders.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Proactively identifies and resolves routine processing issues.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Demonstrates readiness for increased account ownership and complexity.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>SKILLS & QUALIFICATIONS:</span></strong></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>Technical Skills:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Ability to process customs entries and review shipment documentation accurately.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Proficiency in CargoWise or similar customs brokerage systems.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Microsoft Office Suite proficiency, including Excel, Outlook, and Word.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Knowledge of customs documentation, classification, and regulatory requirements.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>Business Skills:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Strong attention to detail and documentation accuracy.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Effective verbal and written communication.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Customer service and relationship management skills.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Time management and prioritization in a deadline-driven environment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Problem-solving and analytical thinking.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>Required Qualifications:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>1–2 years of experience in customs brokerage, international trade, logistics, or a related field.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Familiarity with customs entry processes and U.S. Customs regulations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Strong organizational skills and attention to detail.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Excellent verbal and written communication skills.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Proficiency with Microsoft Office applications.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>Preferred Qualifications:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Experience utilizing CargoWise or similar brokerage systems.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Exposure to customs classification, PGA requirements, or trade compliance activities.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>Customs brokerage industry certifications or coursework.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS</span></strong></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'>This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required. </span></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong> </strong></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><span style='font-family:"Arial",sans-serif;'>Travel Requirement: </span></strong><span style='font-family:"Arial",sans-serif;'>Less than 10%</span></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><strong><em><span style='font-family:"Arial",sans-serif;'>Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</span></em></strong></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'><a href="https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf" target="_blank">Equal Employment Opportunity is The Law</a></span></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'><a href="https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf" target="_blank">Employee Rights Under the FMLA</a></span></p><p style='margin:0in;font-size:16px;font-family:"Aptos",sans-serif;'><span style='font-family:"Arial",sans-serif;'><a href="https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf" target="_blank">Employee Rights - Employee Polygraph Protection Act</a></span></p></div>
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