iGaming Digital Marketing Customer Service Representative at Resorts World NYC
United States
$52.5k - $59k
<p><strong>Key Responsibilities</strong></p> <ul> <li>Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.</li> <li>Resolve player complaints and escalate unresolved issues as needed.</li> <li>Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.</li> <li>Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.</li> <li>Monitor and implement anti-fraud measures to protect both the company and its customers.</li> <li>Stay updated on company products, policies, and promotions to provide accurate information.</li> <li>Ensure adherence to security protocols and gaming regulations.</li> <li>Gather and relay player feedback to support continuous improvement.</li> <li>Maintain clear and accurate records of customer interactions.</li> <li>Collaborate with internal teams to enhance overall customer experience</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>1–2 years of customer support or service experience, preferably in iGaming or a regulated industry.</li> <li><strong>Must currently reside in New Jersey and perform all work duties within the state</strong></li> <li>Strong communication, adaptability, and problem-solving skills.</li> <li>Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.</li> <li>Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.</li> <li>Ability to work rotating shifts, including nights, weekends, and holidays.</li> <li>Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.</li> <li>Detail-oriented with a commitment to maintaining service standards and compliance.</li> <li>Comfortable in a remote model with flexibility for training and team events.</li> <li>Position may involve occasional lifting/moving of items up to 25–50 lbs.</li> </ul> <p><strong>Why Join RW BET New Jersey LLC</strong></p> <ul> <li>Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.</li> <li>Collaborative team culture with exposure to operations, compliance, and player engagement.</li> <li>Remote/Hybrid flexibility with the chance to participate in launches and industry events.</li> <li>Competitive compensation and benefits package.</li> </ul> <p><strong>Salary: $52,500 - $59,000</strong></p>
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