Customer Service Representative at The Goal Family of Companies
United States
$0.016k - $0.018k
<p>Description</p><p><em>Build a Career. Earn Flexibility. Make an Impact.</em> </p><p><br/></p><p><strong>Starting pay: </strong>$16–$18/hour, with the opportunity to earn up to $450/month in performance-based bonus incentives. </p><p><br/></p><p><strong>Who we are looking for: </strong>adaptable, high-achieving, customer-focused professionals who thrive in fast-paced, high-volume environments and take pride in accurate, compliant work. </p><p><br/></p><p><br/></p><p><strong>About Goal Solutions</strong> </p><p>At Goal Solutions, we support borrowers and clients through technology, data, and financial services expertise. We are growing and looking for customer-focused professionals who want to do meaningful work in a diverse, inclusive, and authentic team environment where people work hard, support one another, and celebrate wins together. </p><p><br/></p><p><strong>Customer Operations at Goal: How This Role Fits In</strong> </p><p>Our Customer Service team plays an important role in delivering clear, consistent borrower support while maintaining strong compliance and operational standards. </p><p><br/></p><p>As a Customer Service Representative, you will serve as a primary point of contact for borrowers and support accurate communication, documentation, and follow-through. </p><p><br/></p><p><br/></p><p><strong>What</strong> <strong>You’ll</strong> <strong>Do</strong> </p><p>You will support borrowers through inbound and outbound communication while ensuring interactions, documentation, and follow-up align with procedures, compliance requirements, and service expectations. </p><p><br/></p><p><strong>Impact</strong> <strong>You’ll</strong> <strong>Make in This Role</strong> </p><ul><li>Deliver consistent, professional borrower support across phone, email, and written correspondence. </li><li>Resolve borrower questions whenever possible with clarity, empathy, and accuracy. </li><li>Maintain accurate and timely documentation of customer interactions and account activity. </li><li>Support compliance alignment by following established procedures and guidelines. </li><li>Build positive borrower relationships grounded in trust, professionalism, and follow-through. </li></ul><p><br/></p><p><strong>Key Role Responsibilities</strong> </p><ul><li>Answer inbound calls from borrowers regarding consumer loan servicing, payment history, account status, and repayment options. </li><li>Make outbound calls to return voicemails, provide account updates, and support borrower follow-up needs. </li><li>Respond to borrower emails and written correspondence in a timely and professional manner. </li><li>Navigate multiple servicing platforms and internal systems to research accounts and resolve borrower inquiries. </li><li>Record and track customer interactions and account activity in the system of record. </li><li>Perform administrative servicing tasks including document tracking, payment recording, legal tracking, data entry, and ad-hoc projects. </li><li>Follow standard operating procedures to meet or exceed documented service level goals. </li><li>Maintain a high degree of awareness around information security and data privacy. </li><li>Adhere to all compliance, regulatory, client-specific, and operational guidelines. </li></ul><p><br/></p><p><strong>Who Thrives in This Role</strong> </p><p>The most successful Customer Service Representatives are adaptable, accountable, and motivated by quality work in a fast-paced environment. </p><ul><li>Thrives in a fast-paced, high-volume, performance-driven environment. </li><li>Adapts quickly to changing priorities, processes, client needs, and business demands. </li><li>Demonstrates urgency, accountability, ownership, and a strong work ethic. </li><li>Maintains accuracy and attention to detail while working efficiently. </li><li>Comfortably learns and navigates multiple systems, technologies, and procedures. </li><li>Manages multiple tasks while meeting quality, productivity, and service-level expectations. </li><li>Communicates clearly, professionally, and empathetically with borrowers and team members. </li><li>Brings a positive, resilient, team-oriented mindset and a willingness to support others. </li></ul><p><br/></p><p><strong>What You Bring</strong> </p><ul><li>Experience in a customer service, call center, retail, or customer-facing role. </li><li>Strong written and verbal communication skills. </li><li>High attention to detail and ability to follow documented procedures accurately. </li><li>Ability to manage workflows, prioritize effectively, and meet service-level goals. </li><li>Proficiency in Microsoft Outlook, Word, and Excel. </li><li>Comfort working in a metrics-driven environment where quality and productivity both matters. </li></ul><p><br/></p><p><strong>Minimum Qualifications</strong> </p><ul><li>1+ years of customer service experience in a call center, retail, or customer-facing role. </li><li>Proficiency with Microsoft Outlook, Word, and Excel. </li><li>Experience managing workflows and multiple tasks simultaneously. </li><li>Ability to follow documented Best Practices and Standard Operating Procedures. </li><li>Clear, concise, and professional communication skills. </li></ul><p><br/></p><p><strong>Preferred Experience</strong> </p><ul><li>Call center or phone-based customer service experience. </li><li>Consumer finance, loan servicing, student lending, banking, collections, or related financial services experience. </li><li>Experience working in regulated or compliance-driven environments. </li><li>Experience meeting productivity, quality, service-level, or performance goals. </li><li>Experience navigating multiple software platforms or systems simultaneously. </li></ul><p><br/></p><p><strong>Career Growth at Goal</strong> </p><p>Customer Service can be a strong entry point into long-term career growth at Goal Solutions. Team members build experience in borrower support, loan servicing, customer operations, compliance, documentation, and financial services. For the right person, this can support a path toward Customer Service Level 2, Customer Service Level 3, lead or supervisor opportunities, or other internal departments when business needs, performance, and readiness align. </p><ul><li>Customer Service Leadership </li><li>Operations Processing </li><li>Default Prevention </li><li>Recovery & Collections </li><li>Quality Assurance </li><li>Training & Development </li><li>Compliance </li><li>Business Operations or other specialized servicing and operational roles </li></ul><p><br/></p><p><strong>Work From Home Opportunity</strong> </p><p>Goal Solutions offers eligible employees the opportunity to participate in our Work From Home (WFH) program. WFH is a performance-based benefit and is not guaranteed. Eligibility is based on business needs, role requirements, tenure, quality, productivity, policy compliance, good standing, and performance. </p><p><br/></p><p>Top performers may earn additional workplace flexibility after meeting and maintaining established program requirements. </p><p><br/></p><p><strong>Why</strong> <strong>You’ll</strong> <strong>Love Working Here</strong> </p><p>People stay at Goal Solutions because they can grow, contribute, and make a meaningful impact while being part of a team that supports one another. Our environment is fast-paced and performance-driven, but also collaborative, authentic, inclusive, and people-focused. </p><p><br/></p><p><strong>Benefits Include</strong> </p><ul><li>Competitive hourly pay plus performance-based bonus eligibility of up to $450/month. </li><li>401(k) with 4% company match. </li><li>Medical, dental, and vision coverage. </li><li>Annual HSA contribution. </li><li>Life insurance, disability, and critical illness coverage. </li><li>Birthday holiday and two Community Days. </li><li>Free snacks and beverages in the office. </li><li>Paid Parental Leave and generous PTO. </li><li>Tuition reimbursement. </li><li>$2,000 Vacation Incentive after 3 years plus Sabbatical. </li><li>Wellness funds, community funds, and more. </li></ul><p><br/></p><p><strong>Job Posting Disclaimer</strong> </p><p>This job posting is intended to be a general representation of the responsibilities and requirements of the role. It may not be all-inclusive, and responsibilities and requirements are subject to change based on business needs, client requirements, and operational priorities. </p>
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